Front Desk Associate

All Seasons Resort Lodging; Park City (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

All Seasons Resort Lodging is seeking a Front Desk Agent in Park City to be the first point of contact for owners and guests. The role coordinates between guests and housekeeping, maintenance, and other teams, ensuring a smooth stay.

The position requires strong communication, attention to detail, and a friendly, professional demeanor. Hours may include nights, weekends, and holidays, with on-site duties and standard hotel procedures.

Qualifications

• At least 1 year of customer service experience.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Familiarity with properties, guest destinations in the Park City area.
• Reliable transportation to and from work.

Responsibilities

• Greet guests and check them in/out.
• Answer calls, emails, and texts from guests and staff.
• Communicate updates to guests and team members.
• Coordinate maintenance and tasks with property management.
• Handle guest complaints with empathy and professionalism.
• Maintain accurate reservation records in booking systems.
• Respond to guest requests for compensation when needed.
• Update guests with timely information from condo associations and HOA.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Calm under pressure

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

• Location 1794 Olympic Parkway,Suite 200,Park City, UT, 84098,United States
• Base Pay $20.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt

Description

The Canyon Haus is located near the center of the Canyons Village and a 2-minute walk to the Park City lifts and gondolas. With on-site employee parking and a (free) bus stop right across the street, we offer a safe, comfortable place of employment. If you ask our staff why they like to work here, it’s our culture. We appreciate our coworkers, we appreciate diversity and we unite around our passion for hospitality and taking care of our owners and guests. We consistently maintain one of the highest guest review scores, with guests frequently highlighting our friendly, attentive staff and exceptionally clean rooms.

Requirements

Duties & Responsibilities

Arrive on time and be prepared to begin each scheduled shift.

Answering calls, emails, and texts directed to the guest services team from guests, team members, and others.

Promptly communicating updates and issues to guests and other team members.

Reporting, assigning, and scheduling maintenance and general tasks to our property management team.

Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.

Troubleshooting common guest concerns and property issues.

Utilizing available system resources to provide answers to common questions.

Maintaining a working knowledge of all software and systems used in the guest services environment.

Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.

Communicating real-time updates to guests regarding routine maintenance and notices from condo associations and homeowner’s associations.

Communicating guest details to condo associations and homeowner’s associations as needed.

Maintaining detailed records of communication received, communication sent, and action taken within system notes.

Maintaining a friendly working relationship with all coworkers, third party vendors, and other internal departments.

Creating and updating reservations in the company’s booking systems.

Responding to reservation inquiries from potential guests.

Performing updates to system resources.

Handling guest requests for compensation when problems occur during the guests stay.

Completing additional duties assigned by the Guest Services Manager as needed.

Desired Skills

A friendly, professional, approachable and a welcoming personality

Strong verbal and written communication skills.

Strong attention to detail.

Ability to stay calm and be kind in potentially high stress situations.

Familiarity with the properties, companies, and guest destinations in the area where the position is located.

Ability to stay organized and effectively manage time.

Competency in Microsoft Office Suite.

Basic knowledge of keyboard use and typing.

High School Diploma or GED.

At least 1 year of customer service experience.

Availability to work nights, weekends, and holidays.

Reliable transportation to and from work.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Prolonged periods of standing and moving from location to location

Must be able to lift up to 15 pounds at times

Summary

As part of our guest services team, the Front Desk Agent is the first point of contact for both owners and guests. This critical position is the coordinator between our guests and the teams that support them; Housekeeping, Maintenance, Guest Services, Homeowners Liaison etc. This position requires strong communications skills plus attention to detail. In addition to the normal duties of checking in guests, making keys and following through on guest requests, this role requires someone who anticipates guest needs and is willing to go the extra mile to support our guests and coworkers.