Front Desk Associate

OTO Development; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is looking for a Front Desk Associate to join its dynamic team. This role involves assisting guests with check-in and check-out, managing reservations, and ensuring a seamless experience for all visitors. The ideal candidate will possess excellent communication skills and a passion for customer service. With a commitment to fostering a welcoming environment, you will play a crucial role in enhancing guest satisfaction. If you thrive in a fast-paced, customer-focused setting and are eager to contribute to a growing company, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• Enjoys working with people and goes above and beyond for guest needs.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle all financial transactions securely and accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Electronic Reservation System

Job description

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Salary range: Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests with check-in and check-out procedures, as well as throughout their stay.
• Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial transactions securely, accurately, and with integrity.
• Anticipate guests' needs and strive to maximize their experience.
• Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.

What are the requirements for this position?

• You enjoy working with people and go above and beyond for guest needs.
• You work well with others and enjoy being part of a team.
• You possess excellent oral, written, and interpersonal communication skills.
• You are a problem solver and solution finder, committed to providing the best guest experience.

Physical Requirements

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

Minimal to no travel outside the property and surrounding area.

About OTO

OTO Development is a fast-growing hotel management company, developing, owning, and operating award-winning hotels across the U.S., partnering with brands like Marriott, Hilton, and Hyatt. Recognized on INC. 5000 and certified as a high-trust workplace by Great Place to Work Institute, OTO offers competitive pay and benefits, including medical, dental, vision insurance, 401k, life insurance, tuition assistance, paid time off, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Reports to: General Manager

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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