Front Desk Associate

Atrium Hospitality; Omaha (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Associate, where your engaging personality creates unforgettable experiences for guests. In this dynamic role, you will be responsible for checking in guests, providing information about hotel amenities, and ensuring exceptional service at all times. This position offers a unique opportunity to be at the heart of the hotel, interacting with guests and staff alike. With a culture that values teamwork, respect, and innovation, you'll be part of a team dedicated to excellence. Enjoy competitive pay, great benefits, and exciting perks that support your career growth and well-being.

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• High school diploma or equivalent is required.
• Strong desire to impact others through customer service.

Responsibilities

• Provide exceptional customer service and check guests in.
• Assist guests with sending and receiving faxes, packages, and mail.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Computer Skills

Education

High School Diploma or Equivalent

Tools

Property Management System

Job description

Hotel:

Omaha Embassy Suites 555 South 10th St Omaha, NE 68102

Front Desk Associate - Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Pay Range: $15.00 to $17.70

Hours:

1. 7am to 3pm
2. 10am to 6pm
3. 3pm to 11pm

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge for everything about the hotel, its amenities, and the local area.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right.

Inclusion:

• Commit to the equitable treatment of all associates and guests, as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• Value everyone’s contribution to the team, and we will value your contribution as a key part of our success.

Innovation:

• Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

What do we need from you to be successful in this role?

• High school diploma or equivalent.
• Strong desire to make an impact on other people through customer service.
• Excellent verbal and written communication skills, with an outgoing and engaging personality.
• Ability to pick up computer skills easily, as the front desk operates off a Property Management System.
• Ability to stand for the duration of the shift, as the front desk role is at the center of attention to all hotel guests.
• Flexibility to work days, early mornings, evenings, weekends, and holidays, as hotels operate 24 hours a day, 7 days a week.

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

• Daily Pay: Get paid when you need it.
• Exclusive Travel Discounts: Save big at Marriott and Hilton properties.
• 401k Plans: Invest in your future.
• Comprehensive Medical Insurance: Your health matters to us.
• Additional Property-Specific Perks: Because every location has something special to offer.

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy