Front Desk Associate - Night Shift

ExplorUS; Cassville (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading company at Roaring River State Park as a Front Desk Associate, providing exceptional hospitality to guests. You'll manage reservations, assist with information about park attractions, and ensure a welcoming environment. Ideal candidates have strong interpersonal and communication skills, alongside a commitment to customer service, making every guest's experience memorable.

Qualifications

• Minimum 1 year front desk/room registration experience preferred in a National Park or Resort setting.
• Ability to work independently and present a positive image.
• Strong communication skills to interact with diverse personalities.

Responsibilities

• Provide extraordinary hospitality and information about Park attractions.
• Handle guest reservations and respond to complaints professionally.
• Assist team members and perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master system

Job description

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Roaring River State Park is a breathtaking oasis nestled in the enchanting southwest Ozark hills of Missouri. As one of the state's most beloved parks, Roaring River offers a captivating blend of natural beauty and outdoor excitement. A deep valley surrounded by rugged landscapes, beckoning both nature enthusiasts and avid anglers alike. With rainbow trout stocked year-round, it's a haven for fishing aficionados seeking their next lunker. The park's scenic charm enhances the experience, boasting seven hiking trails, picturesque picnic spots, and an engaging nature center. The park offers Campsites, rustic cabins, and the Emory Melton Inn and Conference Center, complete with a full-service restaurant. Join us at Roaring River State Park, where every day unfolds as a new chapter in the great outdoors!

This position will work 3rd shift.

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park. Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in accordance with the company’s policies.
• Respond calmly and professionally to guest complaints, resolving issues as appropriate and escalating to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Prepare daily deposit, drop receipts, and follow all cash handling procedures.
• Assist other team members by sharing knowledge of the Park and surrounding area.
• Understand the Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives, and meet the specific responsibilities within these areas.
• Perform other duties as assigned.

Requirements:

• Provide excellent customer service to meet and exceed customer expectations.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work various shifts, including days, nights, weekends, and holidays.
• Ability to work independently.
• Strong communication and interpersonal skills to interact positively with diverse personalities.
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Knowledge and Experience:

• High school diploma or equivalent.
• Minimum 1 year front desk/room registration experience, preferably in a National Park or Resort setting.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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