Front Desk Associate

Fairfield Inn & Suites Cincinnati/West Chester; Olde West Chester (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking warm and personable Hotel Front Desk Associates to join their team. In this exciting role, you will provide world-class service to guests, ensuring their experience is delightful from check-in to check-out. With a strong commitment to customer service, you will engage with guests, handle their requests, and address any concerns with professionalism and care. This role offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth within a supportive work environment. Join a company where your strengths are valued and where you can build a rewarding career in hospitality.

Benefits

Competitive Pay

Comprehensive Benefit Packages

Hotel Room Discounts

Professional Development Opportunities

Qualifications

• Strong commitment to customer service and guest experience.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Respond to guest requests and provide accurate information.
• Handle cash and balance assigned house bank.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Active Listening

Mathematical Skills

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the brand new Fairfield Inn & Suites Cincinnati/West Chester! We will be opening soon and are currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.

In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

1. Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
2. Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
3. Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
4. Posting charges to guest room and House accounts using the computer
5. Closing guest accounts at time of check out, and ascertaining guest satisfaction
6. Responding to, and addressing guest complaints and concerns
7. Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
8. Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
9. Performing additional duties as assigned by the supervisor

Job Requirements

We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

1. High school diploma or GED
2. Prior hospitality experience, preferred
3. Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
4. Sufficient calculator skills to prepare moderately complex mathematical calculations without error
5. Ability to access and accurately input information using a moderately complex computer
6. Ability to maintain a professional appearance and demeanor
7. Strong English language skills

Benefits

As a Hotel Front Desk Associate with Fairfield Inn & Suites Cincinnati/West Chester, you will be part of a great team that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

1. Competitive pay
2. Comprehensive benefit packages (which may vary by country according to employment laws and practices)
3. Hotel room discounts at our locations around the globe
4. Professional development and advancement opportunities