Front Desk Associate

Flaherty Physical Therapy, Inc.; Northborough (MA); On-site; Full time

Job summary

Flaherty Physical Therapy is seeking a friendly first impression associate for its Northborough and Hudson clinics. This full-time role involves providing exceptional customer service, managing appointments, and representing the company positively. A competitive salary and growth opportunities await those who thrive in a dynamic, caring environment.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Experience in customer service and medical office preferred.
• Ability to learn and adapt in a healthcare setting.
• Detail-oriented with strong skills in managing multiple tasks.

Responsibilities

• Answering phones and greeting clients.
• Scheduling appointments and collecting payments.
• Maintaining up-to-date medical records.

Skills

Positive team-player attitude

Excellent communication

Attention to detail

Reliability

Customer service skills

Time management

Organizational skills

Strong computer skills

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Come join our fun and exciting physical therapy company where we put patient needs first, excel at caring for our community members, and support employee growth and development. With locations in Northborough and Hudson and a plan to keep growing, we are always hiring for our dynamic team.

Our first impression associates are rockstars at representing Flaherty Physical Therapy to create an exceptional experience for our clients. Responsibilities include answering the phone, greeting clients, scheduling appointments, intaking new patients, collecting patient payments, maintaining up to date medical records, and other general tasks associated with the front office and the clinic.

Necessary skills include:

· Positive team-player attitude

· Excellent and open communication

· Exceptional attention to details

· Reliability

· Ability to work both independently and with a team

· Exceptional customer service skills

· Generous and caring nature, kind, and courteous attributes

· Willingness to learn and grow

· Effective time management

· Ability to multitask

· Be organized

· Strong computer skills

· Confidence in your abilities to thrive in an exciting and challenging job

Experience in customer service, in a medical office, with electronic medical records, and checking insurance benefits is a definite plus!

This is full-time position working in both our Northborough and Hudson clinics. The starting salary is $19.00 per hour with the ability to earn a monthly bonus based on performance. For more information about working for Flaherty Physical Therapy, go to our website https://www.flahertyphysicaltherapy.com/employment-opportunities/ .

If you are friendly and enjoy working with people, confident in your customer service skills, are detail-oriented, get excited about making a difference in people’s lives, and are looking to join a fun team environment for the long-term, please email your resume and cover letter to our Office Manager, Kim Cournoyer at [e-mail]