Front Desk Associate

Planet Fitness; Newington (CT); On-site; USD 19,252 - 27,420; Part time

Benefits offered by this job

Free Black Card membership

Exercise incentives

401K plan

Job summary

Planet Fitness in Newington, CT is seeking a Front Desk Associate who delivers first-rate service to members. You will welcome members, handle inquiries, and process payments while promoting memberships and maintaining a clean, welcoming club environment.

Roles require a friendly demeanor, strong communication, and the ability to work a rotating part-time schedule. This position emphasizes customer satisfaction and operational efficiency in a fitness retail setting.

Qualifications

• High School diploma or equivalent required.
• 6 months face-to-face customer service in retail or 1 year fitness experience preferred.
• Ability to work a flexible rotating schedule.
• Excellent communication and problem-solving skills.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member’s needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service; calls should be answered promptly and knowledgeably, with complete and accurate information.
• Use strong communication and problem-solving skills to resolve customer concerns.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service with high accuracy in a fast-paced retail environment.
• Handle payments from customers, give change and receipts.
• Promote products and promotions to drive revenue and inform customers about policies.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Flexible schedule

Team player

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Job Details

• Location: Newington, CT 06111
• Position Type: Part Time
• Education Level: High School or Equivalent
• Salary: $16.94 Hourly
• Travel: Negligible
• Shift: Rotating Schedule
• Category: Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member’s needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service; calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Hands‑on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Prove ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or 1‑year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change):

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer