Front Desk Associate

Planet Fitness; Guilford (CT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) plan

Health benefits

Paid time off

Free Black Card

Job summary

Planet Fitness is seeking a Front Desk Associate in Guilford, CT to deliver high-quality customer service and create a welcoming environment for members. The role requires a friendly demeanor, the ability to balance multiple tasks, and a rotating schedule that may include evenings and weekends.

The position emphasizes greeting members, handling inquiries, processing payments, and promoting gym promotions while maintaining a clean facility and helping members feel valued and supported.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience in a retail environment or one year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs and acknowledge all members.
• Provide telephone service that is prompt, knowledgeable, and accurate.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain club cleanliness for part of the shift.
• Process payments, give change and receipts, and promote promotions.
• Answer questions and provide information on policies in a clear, friendly way.

Skills

Multitasking

Work ethic

Self-motivation

Flexible schedule

Customer service

Energetic

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Guilford, CT 06437

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: $16.94 hourly

Travel Percentage: Negligible

Shift: Rotating Schedule

Job Category: Customer Service

Front Desk Associate – Role Overview

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings – Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Accept payments from customers, give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and provide information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

• Manage multiple responsibilities.
• Solid work ethic with strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic.

Physical Requirements

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience in a retail environment or one year fitness experience preferred.

Hours

Discuss availability with the Hiring Manager and/or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive salary and 401(k) plan.
• Company contribution toward health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full-Time Positions).
• Paid Time Off benefits (Applicable for Full-Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.