Front Desk Associate

Planet Fitness; Town of Gates (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits contribution

Free Black Card membership

Job summary

Planet Fitness in Gates, NY is seeking a Part Time Front Desk Associate to greet members, answer questions, and handle payments. The role focuses on friendly service, accuracy, and promoting gym benefits in a fast-paced environment.

Ideal candidates have at least six months of in-person customer service experience, a high school diploma, and flexibility to rotate shifts. Openings include weekday/weekend hours with opportunities for growth and membership perks.

Qualifications

• High School diploma or equivalent is required.
• Minimum six months of face-to-face customer service in retail, or one year in fitness preferred.
• Able to work a rotating schedule and on-site shifts.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Respond promptly to members and acknowledge needs.
• Provide gracious and efficient telephone service with accurate information.
• Resolve customer concerns using communication and problem solving.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Handle cash, give change and receipts to customers.
• Promote products and promotions to drive revenue.
• Answer questions and explain policies in a customer-friendly way.

Skills

Customer service

Multitasking

Communication

Problem solving

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Gates - Gates, NY 14606

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: Negligible

Job Shift: Rotating Schedule

Job Category: Customer Service

Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements

• Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

Discuss your availability with the Hiring Manager and/or notate it on your application.

Weekday and/or Weekend Hours based on club needs.

Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer