Front Desk Associate

Planet Fitness; Waterbury (CT); On-site; USD 46,838,400 - 50,971,200; Part time

Benefits offered by this job

Free Black Card membership

Promotions and discounts

Flexible rotating schedule

Job summary

Planet Fitness in Waterbury, CT is seeking a Part-Time Front Desk Associate to warmly greet members, handle inquiries, and promote memberships and promotions. The role emphasizes friendly customer service in a fast-paced gym environment and requires a rotating shift and ability to manage payments accurately.

Candidates should have a high school diploma or equivalent and at least six months of in-person customer service experience; fitness industry experience is a plus, with the potential for PTO

Qualifications

• Six months of face-to-face customer service experience preferred.
• High school diploma or equivalent required.
• Ability to work a flexible rotating schedule.
• Excellent communication and customer service skills.

Responsibilities

• Welcome and assist members in a friendly, professional manner.
• Respond promptly to member needs and inquiries.
• Provide telephone support with accurate information.
• Resolve customer concerns using strong communication and problem-solving.
• Maintain club cleanliness during shifts.
• Promote products and promotions to increase revenue.
• Handle payments and issue receipts.

Skills

Multitasking

Decision making

Problem solving

Flexible schedule

Customer service

Energetic

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Waterbury - Waterbury, CT 06704

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: $16.94 Hourly

Travel Percentage: Negligible

Job Shift: Rotating Schedule

Job Category: Customer Service

About Planet Fitness

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.


• Anticipate member's needs, respond promptly and acknowledge all members.


• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.


• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.


• Maintain the cleanliness of the club for up to 50% of the shift.


• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.


• Accept payments from customers and give change and receipts.


• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.


• Answer customers' questions and provide information regarding business procedures and policies in an accurate and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.


• Solid work ethic with strong decision‑making and problem‑resolution skills.


• Self‑starter who takes initiative with minimal direction and supervision.


• Comfortable working a flexible rotating schedule.


• Superior customer service skills, preferably in the fitness industry.


• Hard‑working, enthusiastic and energetic.

Physical Requirements

Must be able to talk and hear, sit, stand and use hands and fingers to handle or feel objects. Must stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Must frequently lift and move up to 50 pounds and occasionally lift objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.


• A High School Diploma or Equivalent required.


• Six months of face‑to‑face customer service experience in a retail environment required, or 1‑year fitness experience preferred.

Hours

Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401(k) plan.


• Company contribution toward health benefits, including medical, dental, vision, LTD, STD and illness (Applicable for Full‑Time Positions).


• Paid time‑off benefits (Applicable for Full‑Time Positions).


• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.