Front Desk Associate

Pampered Pet Resorts; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Pampered Pet Resorts in Naples, FL is hiring for a high-energy, customer-focused team member to support our pet parents across busy morning check-ins and evening check-outs. You will learn and navigate our digital reservation system, manage client profiles, and maintain clear, empathetic communication both in person and over the phone.

No veterinary background required—we train you on our processes. We value reliable schedules and a positive, friendly demeanor to help us care for pets and their

Qualifications

• Minimum 1 year of experience in a high-volume customer service, retail, or hospitality environment.
• Excellent communication skills and comfortable multitasking under pressure.
• Comfort around dogs of all sizes.
• Ability to work

Responsibilities

• Greet pet parents with high energy and professional presence during busy morning check-in and evening check-out windows.
• Navigate our digital reservation to manage schedules and client profiles.
• Maintain clear, empathetic, and confident communication face-to-face and over the phone.

Skills

Customer service

High energy

Communication

Tools

Reservation system

Job description

About Us:

We are a premium pet care and boarding facility in Naples, FL. We believe in treating our team with respect, providing stable local schedules, and actively investing in our team. We operate 24/7/365, with two Desk shifts every day:

• AM Shift: 6:00 AM - 2:00 PM
• PM Shift: 1:30PM - 9:00 PM

Who You Are:

You don't need prior veterinary or kennel experience to succeed here—we can train you on our reservation systems! We are looking for high-energy individuals who thrive in fast-paced, customer-facing roles. If you have experience as a restaurant host, server, barista, or high-volume retail associate, your skills will translate perfectly.

Key Responsibilities:

• Greet pet parents with high energy and professional presence during busy morning check-in and evening check-out windows.
• Navigate our digital reservation to manage schedules and client profiles.
• Maintain clear, empathetic, and confident communication face-to-face and over the phone.

Requirements:

• Minimum 1 year of experience in a high-volume customer service, retail, or hospitality environment.
• Excellent communication skills and comfortable multitasking under pressure.
• Comfort around dogs of all sizes.
• Ability to work