Front Desk Associate

ADP; Morristown (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Paid time off

Job summary

ImageCare Radiology in Morristown, NJ is seeking a Full-Time Front Desk Associate to join our outpatient imaging team. All new hires attend first-day orientation at our Mount Olive location before reporting to Morristown.

The role involves answering calls, scheduling tests, collecting insurance information, and assisting patients while ensuring PHI is protected in a fast-paced clinical setting.

Qualifications

• 1 year customer service experience preferred.
• Excellent communication and multitasking abilities.
• Able to handle patient payments and scheduling.

Responsibilities

• Answer incoming and internal phone calls and take messages.
• Schedule patient appointments for tests with other clinic professionals.
• Assist patients and visitors with directions and questions.
• Collect insurance information, verify and copy cards; update addresses.
• Notify providers of patient arrivals and manage delays.

Job description

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

ImageCare Radiology
is seeking a Full-Time Front Desk Associate in our Morristown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

SCHEDULE

Monday - Friday 9:00am - 5:30pm with alternating Saturdays.

GENERAL DESCRIPTION OF POSITION

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives and general public . Schedule patient appointments for tests with other professionals located in the clinic. Take messages for physicians and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering incoming and internal phone calls and taking messages.
• Scheduling appointments for specific modalities . Confirmation of patient appointments via phone calls.
• Assistingpatients and visitors with directions and answering questions.
• Gathering insurance information, verification and copy of cards, change of address information from patients and/or family members and referral documentation.
• Facilitates patient flow by notifying the provider of patient arrival, being aware of delays and communicating with patients and clinical staff.
• Keeps medical office supplies adequately stocked byanticipatinginventory needs, placing orders and monitoring office equipment.
• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.
• Must be familiar with company codes, “Red” (requires immediate attention and review and “Green” (approved status) on the RIS scheduler.
• Possessaccuratejudgement, especially handling charges and dealing with patient accounts.
• Versatile and willing to coordinate with andparticipatein, when necessary, all other aspects of our other Business Offices and locations.
• Responsible for collecting payment prior to exams as applicable, keepingan accuratelog of payment andaccuratedaily batch of credit card machines.

Perform any other related duties as required or assigned.

EXPERIENCE

• Customer service: 1 year (Preferred)

BENEFITS

• Health insurance
• Vision insurance
• 401(k)
• Paid time off

ABILITY TO COMMUTE/RELOCATE

• Morristown, NJ: Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement : It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.