Front Desk Associate

Careersatoto; Maryland; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Desk Associate to enhance guest experiences. This role involves assisting guests with check-in and check-out, managing financial transactions, and ensuring a seamless workflow using electronic reservation systems. The ideal candidate will possess strong communication skills and a passion for customer service. With competitive pay and a suite of benefits, this opportunity is perfect for those who thrive in a fast-paced, team-oriented environment. Join a company recognized for its commitment to excellence and be part of a dynamic team dedicated to hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• Enjoy working with people and exceeding guest needs.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle all financial transactions securely and accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Electronic Reservation System

Job description

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Salary Range: Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

Responsibilities:

1. Assist guests with check-in and check-out procedures and throughout their stay.
2. Work proficiently with the hotel's electronic reservation system and other computer programs to ensure a seamless workflow.
3. Handle all financial transactions securely, accurately, and with integrity.
4. Anticipate guests' needs and strive to maximize their experience.
5. Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.

Requirements:

1. Enjoy working with people and exceeding guest needs.
2. Work well in a team environment.
3. Excellent oral, written, and interpersonal communication skills.
4. Be a problem solver and solution finder to ensure the best guest experience.

Physical Requirements:

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements:

Minimal to no travel outside the property and surrounding area.

About OTO:

OTO Development is a rapidly growing hotel management company operating award-winning hotels across the U.S., partnering with Marriott, Hilton, and Hyatt. Recognized on INC. 5000 and certified as a high-trust workplace by Great Place to Work Institute, OTO offers competitive pay and benefits including medical, dental, vision insurance, 401k, life insurance, tuition assistance, paid time off, travel discounts, and more.

Position Details:

• Position: Front Desk Associate
• Department: Property
• Type: Full-time, Hourly
• Reports to: General Manager