Front Desk Associate

Swimwest; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join SwimWest Swim School as a Front Desk Associate and engage with children and families. This role involves managing enrollments and fostering a welcoming environment, supported by PAID training and professional development opportunities. Ideal candidates have strong communication skills and a passion for customer service.

Benefits

PAID training

Tuition Reimbursement Program

Referral Bonus Program

Raise opportunities for top performers

Active work environment

Employee wellness program

Mentorship and training

Community outreach opportunities

Qualifications

• Must be 17 years of age or older.
• Passion for customer service and engagement with children.

Responsibilities

• Enroll students in lessons and manage payments.
• Assist in managing administrative responsibilities.
• Provide exceptional experiences for children and families.

Skills

Strong communication skills

Relationship building

Job description

Are you looking for an exciting job that keeps you connected with children and their families? Join SwimWest Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for candidates with a passion for relationship building with all ages and strong communication skills.

SwimWest Swim School provides PAID training. We proudly invest in our team members and provide professional development opportunities from the start! Come work with a team that values individual contributions to our culture and provides opportunities for team building.

Front Desk Associate Pay and Benefits:

• Starting rate $12/hour
• Opportunities to increase pay rate quickly through advancement and training!
• Tuition Reimbursement Program for college students
• Referral Bonus Program
• Raise opportunities for top performers

A Front Desk Associate’s Workday:

• Enroll students in lessons, collect payments and manage administrative responsibilities.
• Complete curriculum training to become knowledgeable on the product and provide exceptional experiences for children and families.
• Use creative thinking skills to identify and resolve challenges with customers.
• Attend paid training and development opportunities.
• Work a set schedule with a variety of shifts including weekdays 8:00 am-4:00 pm and weekends.
• Want more out of your workday? Extra hours are available and preference is given to customer service staff who are cross-trained as a swim instructor!
• Replace the gym with work! Standing for periods of time, moving around our facility, and lifting merchandise are all expected parts of the job.
• Must be 17 years of age or older.

What YOU will gain:

• Valuable Experience - Take your customer service skills to the next level by learning proper phone etiquette and professional email communication and embracing energizing in-person interactions.
• Active Work Environment - Say goodbye to sitting at a desk all day and stay active by moving about the facility regularly, including the pool room, to connect directly with customers.
• Mental Wellbeing - We offer a free employee wellness program that provides resources to support the mental, physical, and financial health of our employees and their families.
• Mentorship - Receive hands-on training alongside our mentors every step of the way. We also provide frequent opportunities to become a certified mentor and trainer!
• Community Outreach Opportunities - We go beyond teaching life saving swim skills. Hosting school supply drives for children in need, raising funds for swim lesson scholarships, and promoting water safety education are some ways we participate in uplifting our communities through impactful initiatives.
• Customer Service Skills - Selling swim lessons, gaining curriculum knowledge and problem solving.
• Technical Skills -Learn registration software and enrollment practices through selling swim lessons and managing enrollment. Train and become an expert using Google Workspace and registration software.

Just how much difference can YOU make?
SwimWest Swim School is on a mission to eliminate childhood drowning. It takes a committed team to do so. This commitment means we care. We care for customers, students, team and community. Rise to the challenge and submit your application today!

Emler Swim School participates in E-Verify. We will provide the federal government with Form I-9 information to confirm all hires are authorized to work in the U.S.