Front Desk Associate

Femtech Insider Ltd.; Norwalk (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Oula, a leading maternity care provider, seeks a Front Desk Associate for their Norwalk clinic. This full-time role focuses on delivering patient-centered care through administrative support and coordination. The ideal candidate will enhance the patient experience while managing daily clinic operations efficiently.

Qualifications

• 2+ years relevant experience in healthcare.
• Ability to work independently and efficiently.
• Strong computer skills and excellent interpersonal skills.

Responsibilities

• Checking patients in and out.
• Answering patient phone calls.
• Facilitating insurance billing and record tracking.

Skills

Communication

Organization

Listening

Education

High School Diploma/GED

Associates Degree or above

Tools

EMR

Job description

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.

About the Role:

We are looking for a Front Desk Associate to join our collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's patient’s overall clinical experience, you will also be responsible for routine administrative tasks that help ensure the clinics run smoothly and that patients are greeted, checked in, roomed, and checked out in a timely manner. This is the perfect opportunity for an individual that is excited to help execute a new best-in-class maternity care experience.

This is a full time position and is based in our new Norwalk, CT clinic.

Key Responsibilities:

- Checking patients in and out

- Answering patient phone calls

- Collecting co-pays and facilitating insurance billing

- Medical Record Retrieval/Tracking

- Preparation of and participation in daily huddles to ensure the clinic runs smoothly

- Work with your Clinical Operations Manager to review and upkeep clinic schedules; including scheduling patients for routine clinic appointments, blood draws, sonograms and other appointments as well as handling reschedules and late patient communication.

- General front of house maintenance - daily checklists, taking out trash as needed, refreshing the plants, making sure snacks, water & tea are stocked, etc.

- Occasional administrative tasks associated with daily clinic operations

About You:

- You're passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education

- A strong listener and communicator with the ability to connect with a wide variety of audiences and respond to a wide variety of needs

- A cultural carrier with full alignment to Oula’s commitment to deliver the highest degree of patient centered care

- Organized as it relates to daily tasks and as well as an ability to work towards longer term goals and projects

- Flexible in your approach and ability to adapt to changing circumstances

Desired Experience & Qualifications:

- Associates or above desired; High School Diploma/GED required

- 2+ years relevant experience in the healthcare field

- Ability to work independently and efficiently

- Strong computer skills - experience in EMR preferred

- Excellent interpersonal, organizational, and communication skills

- Exemplary and dedicated work ethic

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.