Front Desk Associate

Digs-Dog-Care; Long Grove (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months (full‑

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

Digs Long Grove is seeking enthusiastic, motivated Front Desk Associate to join our front desk team at our dog daycare and boarding kennel. This hands-on role focuses on delivering elevated customer service and supporting daily operations.

You will manage check-ins, scheduling, POS, and partner with the care team to ensure a welcoming lobby and a positive experience for clients and their pets. Experience with dogs, reliability, and excellent communication are valued.

Qualifications

• Strong customer service and reception skills.
• Excellent verbal and written communication.
• Organized, task-oriented, and detail-oriented.
• Reliable with strong time management skills.
• Welcoming disposition and positive attitude.
• Genuine love and respect for all animals.

Responsibilities

• Providing outstanding customer service and exceeding client expectations.
• Maintaining a clean, organized, and welcoming lobby and front desk area.
• Following all standard operating procedures.
• Managing check-ins, scheduling, and POS transactions.
• Handling dogs of all sizes and energy levels, including large and boisterous dogs.
• Assisting with animal care.
• Communicating clearly and professionally with clients and team members.

Skills

Customer service

Reception

Organization

Time management

Animal care

Verbal communication

Written communication

Job description

Digs Long Grove, a premier dog daycare and boarding kennel, is seeking enthusiastic, motivated, hospitality-minded Front Desk Associate to join our front desk team. We are looking for reliable, organized individuals with a passion for elevated customer service and hands-on animal care.

The ideal candidate is friendly, warm, courteous, and professional, with the ability to interact confidently with people of all ages, as well as dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.

Position Overview

This is a hands-on position that supports the daily flow of business while delivering an exceptional experience for clients and their pets.

Responsibilities

• Providing outstanding customer service and exceeding client expectations
• Maintaining a clean, organized, and welcoming lobby and front desk area
• Following all standard operating procedures
• Managing check-ins, scheduling, and POS transactions
• Handling dogs of all sizes and energy levels, including large and boisterous dogs
• Assisting with animal care
• Communicating clearly and professionally with clients and team members

Preferred Experience

• Experience working with dogs
• Comfort handling large, energetic dogs
• Prior hotel front desk, reception, scheduling, or check-in desk experience is a plus
• Basic canine behavior knowledge

Ideal Candidates Will Have

• Strong customer service and reception skills
• Excellent verbal and written communication
• Organized, task-oriented, and detail-oriented
• Reliable with strong time management skills
• A welcoming disposition and positive attitude
• Genuine love and respect for all animals

What We Offer

At Digs, we take care of our pack.

• Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
• Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

About Digs Long Grove

Digs Long Grove is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.