Front Desk Associate

FirstService Residential; Lincoln (CA); Presencial; USD 23.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision plans (for

Part time 20+ hours qualify for dental

401K match

Vacation, sick, and holidays

Pet insurance available

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Descripción de la vacante

FirstService Residential is seeking a Part-Time Front Desk Associate to manage the daily operations at the Club’s front desk and greet members and guests with superior service. The role emphasizes accuracy, courtesy, and efficient problem resolution in a fast-paced environment.

Responsibilities include verifying access, answering calls, handling cash, supporting club events, and assisting with administrative tasks, while maintaining a welcoming, well-organized front desk area.

Formación

• High school diploma or equivalent.
• 2 years customer service experience.

Responsabilidades

• Greet members and guests with high-level customer service.
• Verify identification and ensure only active members enter the Club.
• Answer phones and route calls.
• Reconcile cash and cash drawer each shift.
• Ensure Club rules are followed and report issues to supervisor.
• Assist with training current and new associates.
• Coordinate with maintenance for cleanliness and upkeep.
• Maintain a clean front desk area.
• Assist Events Manager with setup/takedown for events.
• Provide reception support for membership and Club administration.

Conocimientos

Flexible schedule

Written and verbal communication

Math skills

Multitasking

Attention to detail

Independent work

Customer service

Handling pressure

Communication with management

Holiday/weekend availability

Reliable transportation

Microsoft applications

Educación

High school diploma or equivalent

2 years customer service experience

Herramientas

Office equipment

Walkie-Talkie

Descripción del empleo

Job Overview

Part-Time Front Desk Associate is responsible for the daily activity at the Club’s entrance and front desk.

Compensation

$17-18/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Responsibilities

• Responsible for the daily overall functioning of the Clubs front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile.
• Responsible for verifying that each person who enters into the Club provides the proper identification and ensures that only active members enter the facility.
• Answer phones, offering high-level of customer service; route calls accurately and appropriately.
• Responsible for cash and cash drawer reconciliation during each shift.
• Ensure all Club rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the Club rules and regulations.
• Assist with training current and new associates.
• Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the Club grounds.
• Maintain front desk area by ensuring that trash and debris are picked up.
• Coordinate with the Events Manager on set-up and take-down of tables, chairs and decorations for social events or club activities.
• Provide reception support for membership and Club administration.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Must be able to work a flexible schedule.
• Strong written and verbal communication skills.
• Excellent general math skills.
• Must be able to handle multiple tasks.
• Strong attention to detail.
• Must be able to work independently and prioritize daily work load.
• Strong customer service skills.
• Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
• Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
• Must be able to work various holidays and weekends.
• Must be able to handle deadlines and pressure of the position.
• Must have reliable transportation.
• Working knowledge of Microsoft Applications.

Education & Experience

• High school diploma or equivalent.
• 2 years customer service experience.

Physical Requirements And Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 20 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Ability to work around pool equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used

• Office equipment; computers, printers, scanning, telephone, etc.
• Walkie-Talkie

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.