Gatehouse Attendant

FirstService Residential; Reno (NV); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision plans

401K match

Paid time off

Descripción de la vacante

FirstService Residential is seeking a Gatehouse Attendant in Reno, NV. This full-time role focuses on welcoming residents and guests with top-tier service, handling calls, and coordinating safety and daily operations at the community entrance and clubhouse.

The position requires a friendly, professional attitude, strong communication, and the ability to multitask while upholding company standards and policies.

Formación

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor.
• Maintains composure and professional manner when resolving problems.
• Represents the company knowledgeably and credibly; promotes a positive image.

Responsabilidades

• Greet residents, vendors, and guests with excellent service.
• Maintain regular, positive communication with residents and guests.
• Answer and screen telephone calls promptly and professionally.
• Report safety or operational concerns to the Community Manager.
• Complete data entry in company systems.
• Issue parking passes to residents, vendors, and guests.
• Open and close clubhouse and pool amenities.
• Work with coworkers and residents respectfully and professionally.

Conocimientos

Customer service

Professional demeanor

Problem solving

Communication

Teamwork

Multitasking

Driver's license

Educación

High School Diploma or equivalent

Descripción del empleo

Description

Job Overview: The Gatehouse Attendant ensures a welcoming environment for residents and guests and is of the utmost importance in delivering service to the community. We are looking for outstanding customer service professionals to join our team as Full-time Gate Attendant Staff members.

Schedule

Schedule: Saturday-Wednesday, 5:00 am-1:00 pm (Weekends Required)

Work Location

Work Location: Reno, NV

Compensation

Compensation: $19.00/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Greet residents, vendors, and guests as they enter the community with the highest level of customer service.
• Maintain regular and positive communication with each residents, vendors, and guests, and abide by the culture created to enhance, and promote daily positive interaction among members of the FirstService team.
• Ensures that the telephone is answered properly and messages are handled promptly, courteously, and accurately.
• Report safety, mechanical or operational concerns to the Community Manager.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Must be able to walk and stand for long periods of time with a pleasant disposition to greet residents, vendors, and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear in order to receive telephone calls and interact with residents, vendors, and guests.
• Must answer incoming calls promptly and professionally.
• Complete data entry into various company systems in support of business needs.
• Perform daily compliance drives for parking enforcement throughout community.
• Issue parking passes to residents, vendors, and guests.
• Perform opening and closing duties of the clubhouse and pool amenities.
• Perform walk-through of clubhouse before and after private rentals.
• Work effectively with co-workers, residents, vendors, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Any other tasks as requested by the Community Association Manager.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills And Qualifications

• Demonstrates excellent customer service skills
• Is pleasant, courteous, and professional in demeanor including professional attire
• Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
• Represents the Company knowledgeably and credibly; Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
• Demonstrates problem-solving abilities
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction
• Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
• Possesses sound technical skills
• Develops and maintains solid working knowledge of procedures and policies relevant to the job
• Continually works to expand job knowledge & skills
• Maintains and demonstrates a positive attitude
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions
• Must have valid Driver's License

Education and Experience

• Must have a minimum of a High School Diploma or equivalent
• Strong general math skills
• Proficient in English; Spanish, Chinese, Tagalog or other languages a plus

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, and recreational areas and navigate uneven surfaces
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 35 pounds
• Must be able to stand for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to hear to place and receive telephone calls and use voicemail system; Talking and hearing occur continuously in this position
• Must have full range of neck motion in order to inspect properties
• The work environment characteristics are normal guard conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be required to work overtime as needed and approved by supervisor; Operating hours may be altered to meet client demands.
• Consistent and regular attendance required

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential.To learn more about our company, culture, and exciting careeropportunities visit our career website.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.