Front Desk Associate

Holiday Inn Express and Suites Lima; Lima (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee hotel discounts across Seva

Flexible scheduling across shifts

Career growth opportunities

Collaborative team culture

Job summary

Holiday Inn Express and Suites Lima is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and handle reservations using the PMS system. This role serves as the first and last impression for guests, requiring calm, friendly communication and a solution-oriented mindset.

We offer a second shift (3 PM–11 PM) with flexible scheduling across 1st, 2nd, and 3rd shifts, plus opportunities for career growth within Seva Hospitality's expanding portfolio and a collaborative

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills including email and internet.
• Flexible availability including evenings and weekends.
• Prior front desk or customer service experience preferred; PMS experience a plus.

Responsibilities

• Welcome and check in arriving guests, setting a friendly tone at first contact.
• Manage guest reservations, modifications, and cancellations using the PMS.
• Answer calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and escalate to management when needed.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with group blocks and upselling.
• Maintain a clean, welcoming front desk area at all times.

Skills

Customer service

Multitasking

Communication

Punctuality

Problem solving

Flexibility

Tools

PMS systems

Job description

Front Desk Associate

At Holiday Inn Express and Suites Lima, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-15 per hour
• Position is for Second Shift (3PM-11PM)

Benefits

• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.