Front Desk Associate

Planet Fitness; Lenoir City (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate in Lenoir City, TN. This part-time position requires a high school diploma or equivalent and emphasizes friendly, professional member interaction, cash handling, and a welcoming reception.

Responsibilities include greeting members, answering questions, processing payments, and promoting club offerings. A flexible, rotating schedule and strong communication skills are essential for success in a fast-paced fitness environment.

Qualifications

• 18 years old or older.
• High School Diploma or equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member needs and respond promptly.
• Provide telephone service, answer calls knowledgeably and accurately.
• Resolve customer concerns with clear communication and problem-solving.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt customer service in a fast-paced retail setting.
• Handle payments and provide receipts.
• Promote products and promotions to drive revenue.
• Answer questions and explain policies clearly and politely.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Cash handling

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Lenoir City - Lenoir City, TN 37771

Position Type: Part Time

Education Level: High School or Equivalent

Travel Percentage: Negligible

Job Shift: Rotating Schedule

Job Category: Customer Service

Overview

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Hands‑on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making, problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements

• Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours

• Discuss your availability with the Hiring Manager and/or note it on your application.
• Weekday and/or weekend hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer