Front Desk Associate

Planet Fitness; Elizabethton (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Health benefits

Paid time-off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to deliver first-rate service and foster member satisfaction while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must balance multiple tasks with a friendly, courteous demeanor.

Responsibilities include welcoming members, answering questions, handling payments, and promoting memberships and promotions in a busy club environment.

Qualifications

• Must be 18 years old or older.
• High school diploma or equivalent required.
• Six months face-to-face customer service in retail; one year in fitness industry preferred.

Responsibilities

• Greet and bid farewell to members in a confident, professional, friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service with accurate information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt service in a fast-paced retail environment.
• Accept payments, make change and issue receipts.
• Promote benefits and promotions to drive revenue.
• Answer questions and explain policies clearly.

Skills

Multitasking

Decision-making

Initiative

Schedule flexibility

Customer service

Energetic

Education

High school diploma or equivalent

Job description

Planet Fitness, a private equity–backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings‑Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers, give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers’ questions and provide information regarding the business procedures and policies in an exact, customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic.

Physical Requirements

• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Must stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A high school diploma or equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or one year of experience in the fitness industry preferred.

Hours

Initial training hours may vary as well as when the needs of the facility change.

• Monday: 6:00pm – 11:00pm
• Tuesday: 6:00pm – 11:00pm
• Wednesday: 6:00pm – 11:00pm
• Thursday: 6:00pm – 11:00pm
• Friday: 4:00pm – 9:00pm
• Saturday: 1:00pm – 7:00pm
• Sunday: 1:00pm – 7:00pm

Benefits

• Competitive salary & 401(k) plan.
• Company contribution toward health benefits including medical, dental, vision, LTD, STD and illness (applicable for full‑time positions).
• Paid time‑off benefits (applicable for full‑time positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.