Front Desk Associate

IFH CT OPERATIONS, INC; Knoxville (TN); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

401K plan

Health benefits (medical/dental/vision

Long/short-term disability

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Knoxville, TN is seeking a part-time Customer Service staff member to greet and assist members, handle payments, and promote club offerings. The role requires a high school diploma or equivalent and customer service experience, with flexible mornings/shifts and a focus on friendly, accurate service.

You will work in a fast-paced retail environment, maintain cleanliness, and support members with information about policies and procedures.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service experience in retail environment or fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Respond promptly to member needs and acknowledge all members.
• Provide courteous and efficient telephone service; answer calls promptly with accurate information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver fast, accurate customer service in a busy retail setting.
• Accept payments and provide receipts.
• Explain product benefits and promotions to customers.
• Answer questions about business procedures and policies clearly.

Job description

Job Details

Job Location: Western Ave - Knoxville, TN 37921

Position Type: Part Time

Education Level: High School or Equivalent

Travel Percentage: Negligible

Job Shift: Opener / Mornings

Job Category: Customer Service

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic.

Physical Requirements

Ability to talk and hear, sit, stand, and use the hands and fingers to handle or feel.

Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or 1‑year fitness experience preferred.

Hours

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or weekend hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan.
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (applicable for full‑time positions).
• Paid Time Off benefits (applicable for full‑time positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.