Front Desk Associate

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Excellent salary

Generous paid time off

Strong benefits package

Job summary

Fairfield Community Health Center in Lancaster, Ohio is seeking a Front Desk Associate to greet patients, check them in for appointments, schedule visits, and maintain accurate records in a busy ambulatory setting.

This part-time role requires a high school diploma and one year of front-desk or clerical experience; familiarity with EHR systems (NextGen preferred) and basic Microsoft Office skills are a plus. Evening and Saturday shifts are required.

Qualifications

• High school diploma or GED required.
• 1 year of front-desk or ambulatory office experience preferred.
• 1 year of EHR experience; NextGen experience preferred.

Responsibilities

• Greet patients, visitors, and vendors and direct them as needed.
• Check in patients for appointments using check-in software and tablets.
• Schedule and reschedule patient appointments and relay information to staff.
• Maintain patient accounts by collecting co-pays and updating information; scan IDs and insurance cards.
• Document encounters in the electronic health record accurately.
• Protect patient confidentiality and adhere to policies and safety practices.

Skills

Customer service

Team collaboration

Multitasking

Interpersonal skills

Check-in software

Microsoft Office

EHR familiarity

Attention to detail

Education

High school diploma or GED

Tools

NextGen EHR

Job description

We are seeking a Front Desk Associate!

Fairfield Community Health Center, Lancaster, Ohio

Join our Team!

Fairfield Community Health Center's (FCHC) goal is high-quality, better care for our patients. We have been recognized as a level 3 Patient‑Centered Medical Home (PCMH) by the National Committee for Quality Assurance for all our family practice offices. PCMH means we offer a team approach, with the patient as the team's most important member. FCHC offers improved access to care with extended hours, as well as same-day and next-day appointments. We work with specialists and hospitals to coordinate care, ensuring that the entire healthcare team works together to provide the best possible health for our patients.

The pay range for this position is $16.00-22.00 an hour.

This position is part-time; Monday-Thursday from 4 pm EST‑8 pm EST and Satursday from 9 am EST‑1 pm EST.

Position Summary

Under the direction of the Operations Manager and Lead Front Desk Associate, the Front Desk Associate is responsible for greeting patients, visitors, and vendors, checking patients in for appointments, scheduling patient appointments, and maintaining accurate records and accounts.

Primary Duties

• Welcome patients, visitors, and vendors.
• Check patients in for appointments as they arrive, assist with the check-in procedure as needed using check-in software, and assist patients when needed with the check-in tablet. Manages patient flow and communicates arrivals and delays between provider and patient. Directs patients and visitors to the correct floor/provider.
• Answers telephone calls courteously and Schedule/reschedule patient appointments. Provides general office information or directs calls to appropriate office staff based on caller inquiry.
• Completes chart preparation for next day’s appointments based on care teams as assigned.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information. Collects co-pays/visit charges. Scans photo identification, insurance cards, and patient paperwork as applicable. Accurately documents all patient encounters within the electronic health record.
• Comforts patients by answering questions within scope and responding to patient complaints.
• Maintains a neat and clean waiting area and keeps personal workspace organized and free of clutter.
• Protects patients’ rights by maintaining confidentiality of all patients' and financial information and adheres to policies/safety practices as established by FCHC.
• Willingness to work evening and weekend shifts, filling in when needed, recognizing work hours may be in excess of 40 hours during staffing shortages.
• Assist with Provider rescheduling as needed.
• Coordinate with rooming staff to check patients in for lab draws. Ensure lab orders are sent to the lab correctly from the provider.
• Send out Good Faith Estimates to self-pay patients along with sliding scale applications as applicable.
• Utilize portals for insurance verifications and run eligibility daily.
• Run daily reports.
• Maintain daily deposit worksheet.
• Verify all legal documents.
• Documents no-shows.
• Other duties as may be assigned from time to time.

Competencies/Skills

• Strong oral expression and comprehension.
• Ability to work in a team environment.
• Ability to prioritize, multitask, and manage time effectively.
• Demonstrates excellent customer service skills through courteous and professional interaction with patients, visitors, vendors, and staff.
• Demonstrates basic understanding and knowledge of electronic health record system, check-in software, and Microsoft Office applications.
• Quality focus, strong organization, and attention to detail.
• Demonstrates dependability through good attendance and punctuality.
• Willingness to learn, embrace change, and maintain a positive attitude.

Experience, Education/training And Licensure

• High school diploma or GED equivalent required.
• 1 year of experience in ambulatory primary care or related office setting required. FQHC experience preferred.
• 1 year of Electronic Health Record (EHR) experience preferred. NextGen experience preferred.

Physical Requirements & Environmental Conditions

Must be able to push, pull, and assist in lifting up to 50 lbs. May be exposed to loud noises. Must be able to stand and sit for extended periods of time, stoop, bend, reach, show manual dexterity, and clearly communicate with office personnel and external customers. May be exposed to blood and bodily fluids.

Benefits

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

To learn more about our organization: www.FCHC.org

OUR MISSION

To Strengthen our Community by Caring for You.

OUR VALUES

Together We RISE

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• I
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• E

This job description is intended to indicate the basic nature of the position(s) allocated to this class and examples of typical duties that may be assigned. It does not imply that all positions within this class will perform all of the duties listed, nor does it attempt to list all possible duties that may be assigned.

We’re an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.