Front Desk Associate

Chiefs Fit; Kansas City (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Join the Member Services Team at a leading fitness company as a Front Desk Associate, where you'll be the first point of contact, responsible for delivering exceptional customer service and ensuring member satisfaction. You'll manage check-ins, assist with inquiries, and help maintain club standards in a friendly and supportive environment.

Qualifications

• 1-2 years customer service experience preferred.
• General understanding of the Fitness Industry.
• Knowledge of fitness and wellness services.

Responsibilities

• Ensure all members check in and have active memberships.
• Oversee guest and member traffic flow.
• Assist members and guests with inquiries.

Skills

Customer Service

Interpersonal Communication

Organizational Skills

Team Player

Education

High School Diploma or equivalent

Tools

Computer Skills

Job description

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Position Overview

Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Job Title: Member Services Team

Company: Chiefs Fit

Directly Reports to: Operations Manager

Department: Operations

Position Overview

Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

KEY RESPONSIBILITIES:

Our Member Services Team is the heartbeat of our club. You will be responsible for:

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook
  
  
  

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.

Employees are required to:

• Keep availability up to date for each day of the week
• Request time off at least two weeks in advance
• Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility
  
  
  

REQUIRED QUALIFICATIONS:2) Minimum Certifications/Education:3) Minimum Experience:4) Physical Requirements:

• Knowledge, Skills & Abilities:
• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times
• Must complete company HR trainings
• 1-2 years customer service experience preferred
• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing
  
  
  

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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