Front Desk Associate

Moody; Kansas City (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking Front Desk Associates to join their team in Kansas City. This full-time position involves welcoming guests, managing check-ins and check-outs, and ensuring overall guest satisfaction. Successful candidates will possess excellent communication skills, come with previous customer service experience, and be able to work in a fast-paced environment. Competitive pay starting at $20.76 per hour, along with benefits and flexible scheduling, make this opportunity an excellent step for those seeking a career in hospitality.

Benefits

Competitive pay

Flexible scheduling opportunities

Paid time off

Comprehensive benefits including medical, dental, and vision

401(k) with Employer Match

Qualifications

• 1+ years of experience as a Front Desk Clerk or in customer service.
• Excellent command of the English language; proficiency in a second language is desirable.
• Ability to maintain customer focus and work well in a team environment.

Responsibilities

• Complete Front Desk activities related to guest check-ins and check-outs.
• Respond to customer concerns and inquiries in a timely and courteous manner.
• Pre-register, block reservations, and manage cancellations.

Skills

Interpersonal Skills

Problem Solving

Communication

Time Management

Customer Service

Education

High School education or equivalent

Tools

Front Desk computer systems

Job description

US : The Springhill Suites by Marriott Seattle Downtown / South Lake Union, managed by Moody National Management LP, is looking for Front Desk Associates to join our team.

YOU : You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone's life in just one interaction.

ALSO : For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match. Starting pay rate of 20.76 per hour.

MOST IMPORTANTLY : We are offering career opportunities, not just jobs. If you are scared, or feel you don't have the qualifications, apply anyway! We don't hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.

LAST THING : Don't ignore this opportunity. Apply Now!

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions :

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies / procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs / reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.

Job Specifications :

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

Excellent interpersonal, written / verbal communication and telephone etiquette skills.

Intermediate proficiency with Front Desk computer systems

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Excellent written and verbal communication skills

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

Experience and Education :

High School education or equivalent work experience.

1+ years of experience as a Front Desk Clerk or other customer service position.

Minimum training required per year as assigned by the company

Any additional training required by manager

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Overtime may be required occasionally.

Work days and work hours may vary.

This position works indoors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.