Front Desk Associate

Commonwealth Hotels; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Exclusive discounts

Online training

Employee assistance program

Jury duty leave

Holidays and bereavement leave

Job summary

Residence Inn Gulfport-Biloxi Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to deliver exceptional guest service from check-in to check-out.

Ideal candidates have strong communication, familiarity with reservation systems, and the ability to multitask in a fast-paced environment. Weekend/holiday availability is required; benefits include employee discounts and online training provided by Commonwealth Hotels.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong verbal and written communication skills.
• Familiar with reservation or property management systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Weekend and holiday availability.

Responsibilities

• Guest check-in and check-out assistance.
• Manage room reservations and modifications.
• Respond to guest inquiries and requests.
• Process payments for room charges and deposits.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information about hotel services and local attractions.
• Upsell available hotel amenities when appropriate.
• Maintain accurate guest records in the PMS.

Skills

Customer service

Communication

Reservation systems

PMS

Education

High school diploma

Tools

PMS (Property Management System)

Booking platforms

Job description

Join Residence Inn by Marriott, Gulfport Biloxi, Mississippi!

Residence Inn by Marriott Gulfport-Biloxi, Mississippi, is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us:

Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at the Residence Inn Gulfport-Biloxi Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/gptri-residence-inn-gulfport-biloxi-airport/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.