Front Desk Associate

HOAMCO; Gilbert (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

401k with company match

Paid time off

Job summary

HOAMCO is seeking an energetic Front Desk Associate to provide exceptional service to residents, guests, and vendors at a luxury condominium community in Gilbert, AZ. You will be the first point of contact, handling greetings, inquiries, package notices, access control, and routine administrative tasks with a professional and friendly demeanor.

Weekend availability is required and you will support the management team by maintaining records, answering calls, and coordinating resident service

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Professional, friendly, and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office programs and general computer systems.
• Reception, hospitality, concierge, or customer service experience is a plus.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Multitasking

Microsoft Office

Reception experience

Tools

Resident databases

Access control systems

Property management software

General computer systems

Job description

We are seeking an energetic, customer-focused Front DeskAssociate who takes pride in providing exceptional service and creating a welcoming environment for residents, guests, and vendors. This role is ideal for someone who enjoys helping others, solving problems, and making a positive difference in the community every day.

Position Summary

As the first point of contact for our luxury condominium community, you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly, professional, detail-oriented, and committed to providing an exceptional resident experience.

Key Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner
• Assist residents with package retrieval and delivery notifications
• Manage resident fob access, credentials, and related requests
• Answer and direct phone calls professionally and efficiently
• Schedule appointments, meetings, and resident service requests
• Provide general administrative support to the management team
• Respond to resident questions and concerns while delivering exceptional customer service
• Maintain accurate records, logs, and community databases
• Assist with office organization, filing, correspondence, and special projects
• Support community events and resident engagement activities when needed

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional, friendly, and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office programs and general computer systems
• Administrative experience preferred
• Reception, hospitality, concierge, or customer service experience is a plus

Highly Desired Skills

• Information Technology (IT) experience or troubleshooting skills
• Strong computer proficiency and ability to learn new software quickly
• Experience with access control systems, resident databases, or property management software
• Technical aptitude and willingness to assist with basic technology-related needs

Weekend availability is required.

What Success Looks Like

The ideal candidate genuinely enjoys interacting with people, anticipates resident needs, communicates effectively, and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day, we encourage you to apply.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!