Front Desk Associate

Scenthound Gainesville - Ocala; Gainesville (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front Desk Associate to deliver exceptional customer service while promoting memberships. This role offers a unique opportunity to work with dogs all day and advance your career through a structured training path. Ideal candidates will possess strong sales and customer service skills, with a commitment to maintaining high standards of cleanliness and customer satisfaction. If you're a motivated team player who loves dogs and wants to grow in a supportive environment, this position is perfect for you.

Benefits

Employee discounts

Opportunity for advancement

Training & development

Merit-based pay increases

Complimentary service membership

Work with dogs ALL DAY!

Qualifications

• Sales experience and confidence are highly valued.
• Customer service experience in retail or restaurant settings.
• Proficiency in computer technology is required.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer expectations and resolve concerns.
• Schedule appointments and manage customer profiles.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Attention to detail

Time-management

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development
• Perks and Benefits:
• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Complimentary service membership
• Work with dogs ALL DAY!

About the Position:

The Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer and selling memberships.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment
• Weekend availability

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Assistant Manager and eventually Manager! Previous experience working with dogs is a huge benefit and those candidates will be desired.

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards