Front Desk Associate

The Woofhaus; Denver (CO); On-site; USD 21,000 - 28,000; Part time

Job summary

WoofHaus in Denver is seeking a part-time Front Desk Associate to meet and greet clients, answer questions, and coordinate services for grooming, daycare, overnights, enrichment, and K9 massage. You will check dogs in and out, take payments, manage reservations, and maintain a welcoming lobby.

The role requires strong communication, reliability, and a calm, upbeat demeanor in a busy pet-care setting. Weekend availability may be required; prior dog-care exposure is a plus as is a willingness to

Qualifications

• Excellent written and oral communication skills.
• Strong problem-solving abilities.
• Organizational skills and attention to detail.
• Ability to work well under pressure.
• Capable of multi-tasking in a fast-paced environment.
• Willingness to learn and take direction.
• Reliable with a strong work ethic.
• Team player with a positive attitude.
• Basic knowledge of dog breeds and behavior is a plus.
• Comfort with front desk duties and client interactions.

Responsibilities

• Answering the phone professionally and responding to emails.
• Taking and booking reservations for grooming, daycare, overnights, enrichment and K9 massage.
• Checking dogs in and out.
• Taking payments.
• Using the Goose program for client management.
• Regular communication with back-of-house team members.
• Some light physical labor associated with handling dogs.
• Organizing paperwork for new clients and updating records.
• Calling vets to obtain vaccination records.
• Keeping lobby and front entrance area clean and welcoming.
• Willingness to learn and continue education about the industry & dogs.
• Note: this position requires a fair amount of walking.
• MUST BE ABLE TO WORK WEEKENDS ON OCCASION.

Skills

Communication

Critical thinking

Organization

Stress tolerance

Multitasking

Learner mindset

Strong work ethic

Reliability

Team player

Positive attitude

Dog knowledge

Job description

• Excellent communication skills, both written and oral
• Critical thinker with problem-solving abilities
• Terrific organizational skills
• Works well under pressure
• Able to multi-task
• A willingness to learn and take direction
• Strong work ethic
• Consistency and reliability
• A Team player
• Have a positive attitude
• Some knowledge of dog breeds and behaviors and experience in the yard are an asset

What the job entails:

• Commitment to the welfare of our clients
• Initiative
• Answering the phone in a professional and courteous manner / responding to emails
• Taking and booking reservations for both grooming, daycare, overnights, enrichment and K9 massage
• Checking dogs in and out
• Taking payment
• Working with the pet industry specific program 'Goose'
• Regular communication with back of house Team members
• Some physical labor (working with dogs)
• Organize paperwork for new clients
• Making calls to vets to obtain vaccination records
• Cleaning inside of lobby area and front entrance area outside
• Willingness to learn and continue education about the industry & dogs
• Note: this position requires a fair amount of walking

*MUST BE ABLE TO WORK WEEKENDS ON OCCASION*

The right candidate will possess a professional, upbeat and calm demeanor in sometimes a lively, unpredictable environment.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

About WoofHaus

Woofhaus part of Digs Dog Care, and is a boutique dog daycare, kennel-free overnights, enrichment + grooming facility located in the Platt Park area of Denver. We are looking for a part-time Front Desk Associate to meet and greet our incredible clientele, greet the pups and ensure all questions are answered!