Front Desk / Receptionist

Green Leaf Pet Resort; Millstone Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental & Vision

401(k) with match

DigIn Shared Ownership

Discounted DayPlay

Job summary

Greenleaf Pet Resort is seeking a Front Desk Receptionist in New Jersey. You will greet clients and their dogs, manage appointments for daycare, boarding, grooming, and training, and handle phone calls. You’ll join a friendly front desk team and support the Front Desk Supervisor in daily operations.

The role requires a friendly demeanor, basic computer skills, and the ability to multitask in a busy environment with dogs. Training will be provided; prior experience is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Willing to be trained; no prior experience required.
• Comfortable using a computer and booking software.
• Basic math skills for handling payments.
• Friendly, confident phone presence.
• Organized, dependable, and calm under pressure.
• Loves dogs.
• Able to sit or stand for long periods and lift up to 50 lbs.
• Comfortable in a moderately noisy setting (barking).

Responsibilities

• Greet clients and dogs with a welcoming attitude.
• Answer phones and follow up on messages.
• Book and update reservations, cancellations, and grooming/training appointments.
• Set up new client profiles and enter vaccination records.
• Check pets in and out and record medications, belongings, and activities.
• Process payments and handle cash.
• Give facility tours and help clients choose services.
• Keep clients and supervisor informed about concerns.
• Complete the daily front desk checklist.
• Pitch in with other duties as needed.

Skills

Customer service

Computer skills

Basic math

Phone presence

Organization

Team player

Love of dogs

Stamina (lift 50 lbs)

Calm under pressure

Education

High school diploma or equivalent

Tools

Booking software

Job description

About the role

• As our Front Desk Receptionist, you’re the first face clients see and the first voice they hear. You’ll check dogs in and out, book daycare, boarding, grooming, and training, answer calls, give facility tours, and help pet parents feel good about leaving their dog with us. You’ll join a friendly front desk team and report to our Front Desk Supervisor.

Responsibilities

• Greet clients and their dogs with a warm, welcoming attitude
• Answer phones promptly and follow up on calls and messages
• Book and update reservations, cancellations, and grooming and training appointments
• Set up new client profiles and enter vaccination records
• Check pets in and out, accurately recording medications, belongings, and activities
• Process payments and handle cash accurately
• Give facility tours and help clients choose the right services
• Keep clients and your supervisor informed about any concerns with their pets
• Complete the daily front desk checklist
• Pitch in with other duties as needed

Qualifications

• High school diploma or equivalent
• Customer service or front desk experience is a plus but not required. We’ll train you.
• Comfortable using a computer and booking software
• Basic math skills for handling payments
• A friendly, confident phone presence, even on tough calls
• Organized, dependable, and calm under pressure
• Takes initiative and works well as part of a team
• A genuine love of dogs
• Able to sit or stand for long periods and lift up to 50 lbs
• Comfortable in a moderately noisy setting (yes, there’s barking!)

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and as a full-time teammate you’re eligible for medical benefits starting the first of the month after you start. At 90 days you’re eligible for a 401(k) with up to 4% company match, and after one year you can join our DigIn Shared Ownership Program, because we believe the people who build Digs should share in its success. Greenleaf teammates also enjoy discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.