Front Desk Associate

EyeSouth Partners; Montgomery (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Employee Discounts

Employee Assistance Program

Group Life/AD&D

Short Term Disability

Long Term Disability

Job summary

EyeSouth Partners' Montgomery Eye Physicians is looking for a friendly Front Desk Associate to greet patients, check in/out, answer calls, and schedule appointments in a busy medical office. You will collect documentation, verify insurance, collect payments, and maintain accurate records in the practice management system.

Experience with Nextech/ICP and at least 1 year in a medical office is strongly preferred.

Qualifications

• High School Diploma or equivalent; related experience may substitute.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year of medical office experience strongly preferred.

Responsibilities

• Greet patients and verify appointment details.
• Collect ID, insurance cards, and referral forms.
• Schedule, confirm, and reschedule appointments; answer inquiries.
• Verify insurance eligibility and benefits for visits and tests.
• Collect co-pays and balances; document in practice management system.
• Maintain HIPAA compliance and protect patient confidentiality.
• Enter data accurately in the practice management system; prep charts as needed.
• Assist with documents, forms, and patient communications.
• Support front desk team during daily huddles and onboarding.

Skills

Interpersonal communication

Attention to detail

Insurance verification

Multitasking

HIPAA knowledge

Numerical accuracy

Customer service

Education

High School Diploma

Nextech/ICP experience

Medical office experience

Tools

Nextech/ICP

Job description

Company Overview

Montgomery Eye Physicians are committed and dedicated to serve. We continue to provide state-of-the-art eye care to patients of all ages. Offering a broad range of services from routine eye exams, glasses, contact lens, to no-stich cataract surgery as well as Lasik, corneal transplant and Glaucoma Surgery. We have locations in Central Alabama and the River Region.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greets patients warmly and verify appointment details.


• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.


• Books, confirms, and reschedules appointments


• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests


• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.


• Explains billing procedures


• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.


• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)


• Completes medical records requests that come directly from the patient


• Completes assigned tasks as related to the appointment rescheduling queue timely


• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP


• Answers phones and responds to inquiries


• Relays messages between patients and clinical staff


• Maintains protected health information in accordance with HIPPA/PHI guidelines


• Handles paperwork such as consent forms and HIPAA compliance


• Interacts with all internal and external customers in a caring and respectful manner.


• Accepts deliveries of packages, mail, and other supplies from outside vendors.


• Maintains a clean, organized, and welcoming reception area for all patients and visitors


• Provides clear information about services, wait time, and policies


• Addresses patient concerns professionally and respectfully.


• Photocopies and faxes records and forms according to established policies and procedures.


• Maintains patient confidentiality.


• Participates in orientation/instruction of new administrative personnel as requested by management.


• Contributes to the team effort by completing additional tasks/projects as directed.


• Attends daily huddle and regularly scheduled team meetings


• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

• High School Diploma or the equivalent years related experience required


• Nextech/ICP experience strongly preferred


• Minimum of 1-year medical office experience strongly preferred

• Strong reliability with good attendance and punctuality.


• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills


• Attention to detail for accurate data entry and insurance verification; strong organizational skills


• Basic understanding of healthcare insurance payors and programs


• Ability to multitask in a fast-paced environment


• Familiarity with healthcare regulations (HIPAA, privacy laws)


• Basic math and cash handling


• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical


• Dental


• Vision


• 401k w/ Match


• HSA/FSA


• Telemedicine


• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks


• Employee Assistance Program


• Group Life/AD&D


• Short Term Disability Insurance


• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.