Front Desk Associate

EyeSouth Partners LLC; Corbin (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Kentucky is looking for a Front Desk Associate to deliver exceptional patient service in a busy medical office. The ideal candidate will have proven experience, excellent communication skills, and the ability to handle multiple tasks efficiently. This role includes responsibilities such as managing patient intake, verifying insurance, and coordinating with clinical staff to ensure a seamless patient experience.

Benefits

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Short Term Disability Insurance

Long Term Disability Insurance

Qualifications

• 2+ years of experience in a medical office/health care setting.
• 2+ years of health care insurance experience.
• Strong computer knowledge with typing speed of 30 WPM.

Responsibilities

• Provides exceptional patient service in person and over the phone.
• Obtains and verifies patient demographic and insurance information.
• Schedules appointments and handles medical record requests.

Skills

Customer Service

Computer Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent Certificate

Job description

Company Overview

At Kentucky Eye Institute, we are committed to providing our patients with the highest quality service, most compassionate care, and seamless transitions between healthcare settings. Our practice is comprised of ophthalmologists, primary care optometrists, and a dedicated 60+ support staff. As one of the region’s premier eye care providers, we take great pride in caring for our patients. We invite you to become a part of our team in one of our 10 locations: Corbin, Cynthiana, Lexington, London, Middlesboro, Morehead, Maysville, Paintsville, Mt. Sterling, and Versailles.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.