Front Desk Associate

Hilton Garden Inn Columbus (GA); Columbus (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Hilton Garden Inn Columbus (GA) is seeking a Front Desk Associate to manage guest relations, including check-in/out procedures, and assist with inquiries to enhance the guest experience.

This role requires flexibility to work shifts, strong communication skills, and excellent organization. Benefits include medical and dental insurance, vacation pay, and management training.

Join a diverse team focused on guest satisfaction and employee growth.

Qualifications

• Flexibility to work in shifts and handle various tasks.
• Excellent organization and communication skills.
• Ability to handle cash and credit accurately.

Responsibilities

• Ensure a welcoming environment and assist guests with check-in/out.
• Handle inquiries and recommend local attractions.
• Resolve guest complaints promptly for satisfaction.

Skills

Customer Service

Communication

Organization

Teamwork

Education

High School Diploma or GED

AA or Bachelor's Degree

Job description

Front Desk Associate

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions:

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements:

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelor's Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.