Front Desk Associate

Planet Fitness; Columbus (GA); On-site; USD 25,000 - 30,000; Part time

Job summary

Join a leading fitness center as a Front Desk Associate, providing exceptional customer service in a welcoming environment. Engage with members, assist with inquiries, and support their fitness journeys while ensuring a clean and safe club atmosphere.

Benefits

Medical, Dental, and Vision Insurance

Vacation, Sick, and Holiday Pay

Free Black Card Membership

401(k) Retirement Plan

Tuition Reimbursement

Employee discounts and perks

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older.

Responsibilities

• Greeting members and guests, assisting with questions and check-ins.
• Promoting the Judgement Free Zone by engaging with members.
• Handling membership functions such as sign-ups and cancellations.

Skills

Communication

Customer Service

Reliability

Integrity

Job description

Join to apply for the Front Desk Associate role at Planet Fitness.

5 days ago Be among the first 25 applicants.

Who We Are

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company based on strong values and an established culture. It involves being part of a supportive, engaging team that cares about improving community health and well-being. We create a fun work environment and strive to exceed member expectations, fostering pride in our brand.

Who You Are

All our Team Members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. The characteristics that make you a good fit include:

• Exhibiting a positive and upbeat attitude.
• Delivering exceptional experiences to members, guests, and team members.
• Punctuality, reliability, and dependability.
• Handling interactions with diplomacy and genuine motivation to help others.
• Acting with integrity and respecting everyone.
• Strong communication skills, including listening and empathizing.
• Inspiring and motivating others to achieve goals.
• Ability to quickly learn and apply training.

About the Role

As a Front Desk Associate, you will provide superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free experience. Your daily responsibilities include:

• Greeting members and guests, assisting with questions and check-ins.
• Promoting the Judgement Free Zone by engaging with members and supporting their fitness journeys.
• Resolving concerns and escalating issues when necessary.
• Answering phones and assisting callers.
• Handling membership functions such as sign-ups, updates, cancellations, and billing.
• Conducting tours and assessing potential members' needs.
• Executing retail transactions and driving sales.
• Maintaining cleanliness and sanitation of equipment and amenities.
• Monitoring club areas for safety and cleanliness, addressing issues promptly.
• Reporting maintenance concerns.

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer skills.

Physical Demands

• Standing and moving throughout the club.
• Communicating in person and on the phone.
• Ability to lift up to 75 pounds.
• Encountering chemicals during shifts.
• Cleaning and sanitizing equipment and facilities.
• Moving and adjusting positions as needed.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation, Sick, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events and social activities

*Certain benefits are for full-time employees only.

Additional Information

Health and safety are a priority. All team members are expected to follow safety policies, report unsafe conditions, and work safely.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Wellness and Fitness Services

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