Front Desk Associate

Planet Fitness; City of Geneva (NY); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

401(k) plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Geneva, NY is seeking a Front Desk Associate for a part-time position. This role involves welcoming members, providing excellent customer service, and handling administrative tasks such as accepting payments. Ideal candidates will possess strong communication skills and a solid work ethic.

Applicants must be at least 18 years old and have a high school diploma or equivalent. Flexible availability is preferred, and the position includes benefits like competitive salary and 401(k) plans.

Qualifications

• 18 years old or older.
• Six months of face-to-face customer service experience in a retail environment required.
• Self-starter who takes initiative with minimal direction.

Responsibilities

• Welcome and exit members confidently and professionally.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer service skills

Communication skills

Problem-solving skills

Ability to manage multiple responsibilities

Education

High School Diploma or Equivalent

Job description

Job Location: Geneva Hamilton - Geneva, NY 14456
Position Type: Part Time
Education Level: High School or Equivalent
Salary Range: $16.00 - $16.00 hourly
Travel Percentage: Negligible
Job Shift: Opener / Mornings
Job Category: Customer Service
Title: Front Desk Associate

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service; calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Hands‑on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers’ questions and give information regarding business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard‑working, enthusiastic and energetic.

Physical Requirements

• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or 1‑year fitness experience preferred.

Hours

Discuss your availability with the Hiring Manager and/or notate it on your application.
Weekday and/or Weekend Hours based on club needs.
Open or Flexible availability is a plus.

Schedule:
Monday: 4:45am – 9:45am
Tuesday: 4:45am – 9:45am
Wednesday: 4:45am – 9:45am
Thursday: 4:45am – 9:45am
Friday: 4:45am – 9:45am
Saturday: OFF
Sunday: OFF

Benefits

• Competitive salary and 401(k) plan.
• Company contribution toward health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.