Front Desk Associate

Greek Peak Mountain Resort; City of Cortland (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join us at Greek Peak Mountain Resort as a Front Desk Associate, where you will be the face of hospitality, providing outstanding guest service at our beautiful resort. Your role will encompass seamless check-in/check-out processes, managing reservations, and addressing guest inquiries. We seek enthusiastic candidates passionate about delivering exceptional service while enjoying various employee perks like discounts on resort activities. This entry-level position offers growth opportunities in a fun, fast-paced atmosphere.

Benefits

Employee discounts on skiing and waterpark access

Opportunities for growth and advancement

Working environment in a beautiful resort

Qualifications

• Prior hospitality or customer service experience is a plus.
• Strong verbal and written communication skills are required.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Welcome guests warmly during check-in and check-out.
• Handle guest inquiries and complaints efficiently.
• Process reservations and cancellations via phone and email.

Skills

Customer Service

Problem-Solving

Communication

Organization

Tech-Savvy

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

Join to apply for the Front Desk Associate role at Greek Peak Mountain Resort

2 days ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at Greek Peak Mountain Resort

Greek Peak Mountain Resort provided pay range

This range is provided by Greek Peak Mountain Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

“To Create Unforgettable Memories”

Be the Face of Hospitality – Join Us as a Front Desk Associate at Hope Lake Lodge & Indoor Waterpark!

Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!

Greek Peak Mountain Resort Mission Statement“To Create Unforgettable Memories”

Be the Face of Hospitality – Join Us as a Front Desk Associate at Hope Lake Lodge & Indoor Waterpark!

Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!

What You’ll Do:

Guest Service & Hospitality

• Welcome guests warmly during check-in and check-out, providing a seamless experience.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Coordinate guest services with other departments and outside vendors to meet special requests.
  
  
  

Reservations & Front Desk Operations

• Process reservations and cancellations via phone, email, and in person.
• Maximize room revenue and occupancy levels through suggestive selling techniques.
• Manage guest accounts, process payments, and balance receipts at the end of shifts.
  
  
  

Administrative & Team Support

• Maintain up-to-date room inventory, telephone directories, and hotel logbooks.
• Keep the front desk and back office clean, organized, and presentable.
• Assist with clerical duties such as mail handling, photocopying, and guest correspondence.
• Support housekeeping and other departments to ensure smooth guest transitions.
• Assist with ski check and concierge services as needed.
  
  
  

Who We’re Looking For

• Experience & Education: High school diploma or GED; prior hospitality or customer service experience is a plus.
• Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and staff.
• Problem-Solver: Ability to think quickly, handle multiple tasks, and adapt to changing situations.
• Detail-Oriented: Strong organizational skills and accuracy in processing reservations and payments.
• Tech-Savvy: Comfortable with Microsoft Windows and reservation software.
• Physically Capable: Able to stand for extended periods, lift up to 30 lbs, and move efficiently in a busy resort setting.
  
  
  

Why You’ll Love This Role:

• Exciting & Engaging: Work in a social and interactive environment where you make a real impact on guest experiences.
• Opportunities for Growth: Build your career in hospitality with training and advancement potential.
• Be Part of a Fun Team: Join a welcoming and supportive team that values excellent service.
• Resort Lifestyle Perks: Enjoy employee discounts on skiing, waterpark access, and more!
  
  
  

Why Join Greek Peak?

• Work in a Stunning Resort Setting: Greet guests in a breathtaking mountain resort atmosphere.
• Exciting & Fast-Paced Role: No two days are the same in this dynamic guest service position.
• Growth & Career Development: Gain valuable hospitality experience and opportunities for advancement.
• Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.
  
  
  

If you’re ready to bring your passion for hospitality to a premier mountain resort, apply today to become a Front Desk Associate at Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Greek Peak Mountain Resort by 2x

Get notified about new Front Desk Associate jobs in Cortland, NY.

Office Assistant 2 (Keyboarding) Childhood/Early Childhood Education

Moravia, NY $36,232.00-$44,848.00 2 months ago

Administrative Assistant - Brookdale Ithaca AL (NY)

Administrative Assistant for Faculty – HYBRID

Temporary Administrative Assistant - BEE

ADMINISTRATIVE ASSISTANT - MUSIC, THEATRE AND DANCE

ADMINISTRATIVE ASSISTANT - MUSIC, THEATRE AND DANCE

Executive Staff Assistant to the Dean of AAP

Executive Assistant to the Chief Production Officer

ASSISTANT TO THE DIRECTOR - INTERCOLLEGIATE ATHLETICS

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.