Front Desk Associate

Homewood Suites Albany; City of Albany (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Homewood Suites Albany is seeking a Front Desk Associate to provide exceptional hospitality to guests. The role involves assisting guests, addressing concerns, and maintaining a high standard of service. We offer competitive pay along with great benefits, including paid time off and a 401K program. Ideal candidates should be responsive, communicative, and have a high school diploma.

Benefits

Competitive Pay

Paid Time Off - Holiday, Vacation, and Personal Days

Great Benefits including Medical and Dental Insurance

401K Retirement Program with company contribution

Employee Room Night Discounts

Employee Referral Program

Qualifications

• Experience in working with the public in a service industry preferred.
• Ability to lift 10 - 15 pounds.
• Must be able to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Deal with guest concerns and issues in a timely manner.
• Post guest charges and collect payments according to hotel procedures.

Skills

Customer Service

Communication

Responsiveness

Education

High School Diploma

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!

As a full-time employee (5-Days per week), you will receive the following:

• Competitive Pay
• Paid Time Off - Holiday, Vacation and Personal Days
• Great Benefits including Medical and Dental Insurance
• Voluntary Short-Term Disability Insurance
• 401K Retirement Program with company contribution - FREE MONEY!
• Hilton and Turf Hotel Employee Room Night Discounts
• Employee Awards
• Employee Referral Program - up to $225.00 per referral

As a Front Desk Associate you will be responsible for giving our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.
Shifts include: 6:30a-3p, 11:00a-7:30p, 2:30p-11p