Front Desk Associate

Webinar Demo Account; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Front Desk Associate responsible for providing exceptional customer service in Chicago. This full-time role involves managing the front desk, booking meetings, and ensuring positive client interactions. Ideal for individuals passionate about hospitality, with competitive pay and benefits.

Benefits

Health insurance

Paid time off

Opportunities for career growth

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and engage with clients, providing excellent customer service.
• Manage the front desk and reception area.
• Book and confirm reservations for meetings and webinars.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary:
The Front Desk Associate at Webinar Demo Account is a vital role in our organization, responsible for providing excellent customer service and support to our clients. This full-time, hourly position is located in our Chicago, Illinois office and will be ideal for an individual who is passionate about hospitality and restaurant industry. This is an individual contributor role, where the Front Desk Associate will be the main point of contact for all client inquiries and will work closely with our team to ensure a smooth and enjoyable experience for our clients.

Compensation & Benefits:
The Front Desk Associate position at Webinar Demo Account offers a competitive hourly salary of $15 to $20 per hour, paid weekly. In addition, the successful candidate will have access to a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and advancement within the company.

Responsibilities:
- Greet and engage with clients, answering any questions and providing excellent customer service
- Manage the front desk and reception area, ensuring a tidy and welcoming environment
- Book and confirm reservations for client meetings and webinars
- Communicate effectively with internal team members to ensure a smooth and efficient client experience
- Provide administrative support, such as data entry, filing, and handling phone calls
- Respond to emails and inquiries in a timely and professional manner
- Troubleshoot and resolve any issues or concerns raised by clients
- Collaborate with the sales team to promote our services and attract new clients
- Other duties as assigned by the management team

Requirements:
- High school diploma or equivalent
- Proven experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and other computer applications
- Ability to work independently and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Availability to work a flexible schedule, including evenings and weekends as needed
- A positive and professional attitude towards clients and team members
- Must be legally eligible to work in the United States

EEOC Statement:
Webinar Demo Account is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without discrimination on the basis of race, color, religion, national origin, gender, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, marital status, military or veteran status, or any other legally protected characteristic. We celebrate diversity and are dedicated to creating an inclusive work environment for all individuals.