Front Desk Associate

Hand & Stone - 1515 N Parham Rd - Henrico, VA; Chesterfield Court House (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A growing Hand & Stone Massage and Facial Spa is seeking dedicated Spa Associates in Chesterfield, Virginia. This role involves not only assisting clients with services but also includes active participation in sales strategies, ensuring a positive atmosphere for customers and staff alike. Candidates should possess strong customer service skills and a passion for health and wellness, contributing to a supportive team environment.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Must be at least 18 years old.
• Good verbal and written communication skills necessary.
• Strong ability to handle stressful situations.
• Availability must meet business needs including mornings, evenings, and weekends.

Responsibilities

• Assist clients with membership sales and provide exceptional customer service.
• Maintain cleanliness and organization of the spa lobby.
• Work collaboratively to meet sales goals while ensuring guest satisfaction.

Skills

Customer service

Communication

Multitasking

Problem-solving

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Spa Associate Hand & Stone Massage and Facial Spa Chesterfield, Virginia

Are you looking for an exciting growth opportunity?

Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic schedules. Hand & Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours. We are currently seeking a responsible, dependable, motivated, and friendly individuals to join our growing spa located in Chesterfield, Virginia. These positions are available in both part-time and full-time opportunities and report directly to our Spa Manager and Assistant Manager.

Who You Are You are passionate about health and wellness and you seek out any chance you get to build new relationships. You understand and appreciate the benefits of the services that we offer to our clients, and you have an inherent desire to learn, connect, and create.

This role will be to assist our clients on a day to day basis with membership sales and the highest level of customer service, while simultaneously creating a positive environment for our staff. You will be responsible for curating the spa experience for every guest we welcome into our business. You will work positively with your team to develop and meet sales goals. You will create space for others to be their best selves and achieve outstanding results in their lives and their business.

A Day in The Life

• You are on our sales floor each shift and are accountable for all areas of sales and guest experience
• You keep your personal membership sales above bench by role-playing, educating, and working collaboratively
• You have a strong ability to prioritize multiple tasks such as answering phones, booking appointments, greeting, and checking out guests
• You are the first person to step forward to assist a client or coworker in a time of need
• The spa lobby is your domain – you will ensure the utmost cleanliness, organization, and efficiency at all times
• You regularly seek feedback to ensure success within your role and participate in professional conversations amongst the staff

Must Haves

• You have a passion for customer service and delivering an exceptional experience for guests
• You are confident in your ability to promote our Healthy Lifestyle Program
• You possess an entrepreneurial spirit and continuously innovate to achieve great results
• You foster connection by putting people first and building trusting relationships
• You acknowledge the presence of choice in every moment and take personal responsibility for your life
• You communicate with honesty and kindness, and create the space for others to do the same
• You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
• You have a positive attitude in the face of all obstacles

Qualifications

• Excellent personal appearance, good verbal and written communication skills
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
• Applicants are a minimum of 18 years of age

Compensation

• $16.50 per hour
• Monthly bonuses for Membership sales
• Additional contest and bonus opportunities throughout the year
• 401k with Employer match
• Medical, Dental, Vision, and Life insurance options available
• Paid time off for employees working 20 or more hours per week
• Monthly complimentary spa services
• Discounts on services and products from 30-50%

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.