Front Desk Associate

LTD Hospitality Group; Charlottesville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

LTD Hospitality Group est à la recherche d'un Front Desk Associate motivé, prêt à offrir un service client exceptionnel. Ce rôle implique l'enregistrement des invités, la gestion des transactions et la collaboration avec d'autres départements pour assurer une expérience client fluide. Avec plus de 30 ans d'expérience, notre entreprise valorise la croissance professionnelle et offre des opportunités de formation.

Benefits

Assurance santé

Assurance dentaire

Assurance vision

Participation au 401(k)

Formation et développement

Réductions sur les hôtels

Congés payés

Bonus fondé sur la performance

Qualifications

• Disponibilité pour travailler les week-ends et jours fériés.
• Capacité à excéder les attentes des clients.
• Compétences en communication écrite et verbale.

Responsibilities

• Fournir un service client exceptionnel.
• Gérer les réservations, les enregistrements et les départs.
• Coopérer avec le service d'entretien.

Skills

Communication verbale

Proactivité

Multitâche

Dépendabilité

Compétences informatiques

Education

Diplôme de lycée ou équivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Performance-based bonus
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Overview

If you are seeking an exciting career with growth opportunities within LTD’s expanding portfolio, LTD Hospitality Group has an immediate opening for a Front Desk Associate.

Ideal Candidate: Attention to detail, excellent recall and follow-up skills, ability to multitask with a positive attitude. If you are proactive and eager to improve, this role is perfect for you!

Responsibilities

• Provide exceptional customer service at all times.
• Greet and register guests, assign rooms, and accommodate special requests when possible.
• Manage reservations, cancellations, check-ins, and checkouts efficiently and professionally.
• Balance cash, checks, and other transactions at the end of each shift following company policies.
• Coordinate with Housekeeping regarding guest requests and room needs.
• Handle mail, phone messages, and guest inquiries about hotel services and local information.
• Post charges, process payments, and handle billing accurately using PMS.
• Maintain a clean and safe Front Desk area.
• Know hotel property, services, rates, discounts, and policies thoroughly.
• Promote and explain loyalty programs and current promotions.
• Maintain proper telephone etiquette and emergency procedures.
• Perform other duties as assigned by supervisor.

Required Knowledge, Skills, and Abilities

• Strong desire to exceed guest expectations.
• Excellent verbal and written communication skills.
• Dependability.
• Computer proficiency.
• High school diploma or equivalent.
• Availability to work weekends and holidays.

LTD Hospitality Group has over 30 years of experience in hotel development and management, operating top brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group.

Our core values emphasize people, relationships, and opportunities. We believe our team is our greatest asset and invest in their growth through training and career advancement, offering competitive benefits for a rewarding career.

Additional Benefits

• Medical, Dental, Vision & 401(k) with company match
• Voluntary Short Term Disability
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training & Development Opportunities

For more information, visit www.ltdhospitality.com. We look forward to your application!

Equal Opportunity Statement: LTD is committed to providing equal employment opportunity to all applicants and employees, regardless of age, race, color, religion, sex, national origin, disability, veteran status, or genetic information.