Front Desk Associate

A-Lodge Hospitality

Boulder (CO)

On-site

USD 25,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Flexible scheduling

Flexible Time-Off

Free Punch Passes at The Spot Gyms

Outdoor industry pro-deals

Discounts on Lodging

Supportive, small-team environment

Job summary

A-Lodge Boulder is seeking a Front Desk Associate to be the face of our mountain-based lodge in Boulder, CO. This role supports guest experiences from check-in to local recommendations, in a dynamic, outdoorsy environment.

The ideal candidate has 1+ year in hospitality, excels at communication, and enjoys helping guests explore Boulder’s trails and attractions. Part-time or full-time, on-site with flexible scheduling.

Qualifications

At least 1 year of customer service in hospitality or service industry.
Organized, proactive, comfortable juggling multiple projects.
Strong communicator with a people-first mindset.
Bonus points if you love outdoors, climbing, or Boulder culture.
TIPS certification in Colorado is a plus.

Responsibilities

Be the first 'Hello': welcome guests, manage check-ins/outs with a smile.
Act as a Local Guide: recommend hikes, biking routes, climbs, and eateries.
Manage the Lobby Bar: serve local brews, coffee, light snacks, and keep lounge inviting.
Handle inquiries with empathy to ensure a seamless stay.
Master the PMS: assist reservations, room assignments, and guest billing.

Skills

Customer service

Communication

Organization

Time management

People-first mindset

Job description

Front Desk Associate | A-Lodge Boulder

Part-Time or Full-Time | On-Site at A-Lodge Boulder

Location: Boulder, CO

Schedule: Part-Time or Full-Time (24-48hrs per week)

The Boulder Adventure Lodge is looking for a rockstar Front Desk Associate to join the team!

We are a small hotel and hostel in Boulder Canyon that focuses on Boulder’s amazing adventure sports lifestyle! We are a fun and dynamic company that puts an emphasis on sharing our passion for the outdoors with our guests and contributing positively to the Boulder community.

Applicants must have a great attitude, tireless work ethic, and passion for the hospitality industry. Experience in hotels or restaurants is preferable. Stoke for outdoor adventure is a plus!

Role Overview

Are you the kind of person who’s as comfortable discussing the best local climbing routes as you are managing a check-in? A-Lodge Boulder is looking for an energetic, hospitality-minded Front Desk Associate to be the face of our mountain-based community!

In this role, you aren’t just “checking people in”—you are the curator of the guest experience. From pouring a local craft brew at our bar to helping a traveler find the perfect trailhead, you’ll be the heartbeat of our lodge. If you thrive in an upbeat, outdoor-focused environment and love the idea of connecting people with the best of Boulder, we want to meet you.

General Responsibilities

The Guest Experience & Hospitality

Be the First “Hello”: Provide a warm, authentic welcome to guests, managing check-ins and check-outs with efficiency and a smile.
Act as a Local Guide: Offer expert-level recommendations on local hiking trails, mountain biking routes, climbing spots, and Boulder’s best hidden-gem restaurants.
Manage the Lobby Bar: Prepare and serve local craft beers, coffee, and light snacks while maintaining a clean and inviting lounge atmosphere.
Solve Problems on the Fly: Address guest requests or concerns with empathy and a “can-do” attitude to ensure every stay is seamless.

Operations & Administration

Master the System: Use our Property Management System (PMS) to handle reservations, room assignments, and guest billing accurately.
Coordinate with the Crew: Work closely with the housekeeping and maintenance teams to ensure rooms are adventure-ready and up to our high standards.
Handle Communications: Manage incoming phone calls, emails and CRM inboxes, providing helpful information about our property, amenities, and event spaces.
Maintain the “Vibe”: Keep the lobby, retail nook, and communal areas tidy, organized, and stocked throughout your shift.

Community & Sales

Promote the A-Lodge Lifestyle: Educate guests on our unique offerings, from gear rentals and van camping spots to upcoming community events and live music.
Support Retail: Assist guests with merchandise and gear rental selections, ensuring all waivers and payments are processed correctly.

Who You Are

You have at least 1 year of customer service in a hospitality or service industry environment
Organized, proactive, and comfortable juggling multiple projects
Proven track record of initiative, managing time and projects effectively
Strong communicator with a people-first mindset
Team oriented worker who can ask for support and support when needed
Comfortable following and enforcing company policies
Well versed in local attractions, outdoor activities and open ended questions
Self-starter with a keen eye for detail, organization and has a knack for cleaning
Bonus points if you love the outdoors, climbing, skiing, or Boulder culture
Extra bonus points if you’re already TIPS certified in Colorado

Why Work at A-Lodge Boulder

At the A-Lodge, we want to support our team to pursue the lifestyle that makes them happy! Full-time (30+ hrs/wk) and part-time (20+ hrs/wk) staff are eligible for access to Outdoor Industry Pro-Deals through Outdoor Prolink, discounts at local gear stores and free membership to the Spot climbing gyms! Seasonal staff and anyone working less than 20hrs/wk are eligible for discounts at local gear stores.

We believe in an operational style where there is no such thing as “that’s not my job.” We’re making changes to the property and our business daily, so we are looking for people who are flexible and excited to take on new challenges. Being flexible to work weekends is required.

If interested, please reply with an answer to one of the questions below and tell us why you would be a great addition to our team!

Benefits Include