Front Desk Associate

VP Management; Beckley (WV); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Beckley is seeking a Front Desk Associate to create a positive first impression for guests. This role involves greeting visitors, managing calls, maintaining the cleanliness of the front desk area, and handling guest records. Ideal candidates will have customer service experience and strong communication skills, ensuring guest satisfaction in a busy environment.

Qualifications

• 1-2 years customer service experience required.
• Ability to stay calm and professional under pressure.
• Previous experience in hotel or related industry preferred.

Responsibilities

• Greet and welcome guests upon arrival, providing professional service.
• Answer incoming calls and direct them appropriately.
• Maintain cleanliness and organization of the front desk area.

Skills

Excellent communication skills

Friendly and outgoing personality

Strong organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

The first and last impression of our hotelis made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.

• Handle check in, check out, and other transaction inquiries.

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time