Front Desk Associate

VP Management; Princeton (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Princeton, West Virginia is seeking a front desk associate. This role involves managing guest interactions, maintaining the front desk area, and handling reservations and payments. Candidates should be customer service-oriented with strong multi-tasking and communication skills. Full-time and part-time positions available.

Qualifications

• Previous experience working in a hotel or related industry preferred.
• Proficient with computers and software.
• High school diploma or equivalent required.

Responsibilities

• Greet guests upon arrival and provide professional service.
• Answering calls and ensuring proper message delivery.
• Maintain cleanliness of front desk and common areas.

Skills

Customer Service

Multi-tasking

Hospitality

Communication

Education

High School Diploma

Tools

Microsoft Office

Property Management Systems

Job description

The Holiday Inn Express, Princeton West Virginia

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.
• Handle check in, check out, and other transaction inquiries.

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time