Front Desk Associate

Orthopaedic Associates of Maine; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Orthopaedic Specialists of Austin is seeking a full-time Front Desk Associate in the Registration department in Austin, TX. The role involves coordinating daily operations, scheduling procedures and appointments, and providing clerical support with a strong emphasis on customer service.

The position requires strong computer literacy, knowledge of medical terminology, and excellent communication with physicians and patients.

Qualifications

• High School Diploma or Equivalent required.
• Registration experience preferred.
• Experience with electronic medical records preferred.
• Strong computer literacy and knowledge of medical terminology.
• Excellent customer service and communication with physicians and patients.
• Ability to educate patients on treatment steps.

Responsibilities

• Coordinate daily facility operations to ensure smooth workflow.
• Schedule procedures and office appointments; handle reception, bookkeeping and clerical support with emphasis on customer service.
• Cover shifts at Hyde Park and Lakeway locations.
• Check out patients after provider visits.
• Schedule tests and follow-up appointments.
• Educate patients on next treatment steps provided by the provider.
• Communicate effectively with physicians and clients.

Skills

Customer service

Medical terminology

Typing

Communication

Computer literacy

EMR familiarity

Education

High School Diploma or Equivalent

Tools

EMR software

Scheduling software

Job description

Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX.

As a Front Desk Associate (Receptionist) for OSA, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Front Desk Associate, your job duties will also include a variety of secretarial business aspects of patient care to include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service. This position will be responsible for covering shifts at our Hyde Park and Lakeway locations.

Job Requirements

• Education requirements:
  • High School Diploma or Equivalent
• Experience: Registration experience preferred
• Responsible for checking out patient once seen by the provider
• Responsible for scheduling tests and follow up appointments
• Responsible for educating patient on their next treatment step as provided by the provider
• Strong computer literacy, typing ability and knowledge of medical terminology
• Strong customer service skills
• Skill in communicating effectively with physicians and clients
• Electronic medical record experience preferred

At OSA, we know that our employees are our best assets when it comes to providing exceptional orthopedic care to our patients. It’s the reason we are dedicated to hiring the most qualified staff to uphold our standards of care.