Front Desk Associate

Orthopaedic Specialists of Austin; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopaedic Specialists of Austin is seeking a full-time Front Desk Associate in Austin, TX. You will be the first point of contact for patients, handling reception, scheduling, and basic clerical tasks to support patient care.

This role involves coordinating daily operations across Hyde Park and Lakeway locations, ensuring smooth workflow and excellent customer service while maintaining accurate records in the electronic medical record system.

Qualifications

• High School Diploma or Equivalent required.
• Registration experience preferred.
• Proficient with electronic medical records.
• Strong customer service and communication skills.
• Computer literacy and typing ability; familiarity with medical terminology.
• Ability to schedule tests and patient follow-ups.
• Flexible to cover Hyde Park and Lakeway locations.

Responsibilities

• Coordinate daily facility operations and patient flow.
• Check out patient after provider visit and manage scheduling.
• Schedule tests and follow-up appointments.
• Educate patients on next treatment steps.
• Provide clerical support and reception duties.

Skills

Customer service

Scheduling

Communication with patients/physicians

Typing

Education

High School Diploma or Equivalent

Job description

Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX.

As a Front Desk Associate (Receptionist) for OSA, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Front Desk Associate, your job duties will also include a variety of secretarial business aspects of patient care to include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service. This position will be responsible for covering shifts at our Hyde Park and Lakeway locations.

Job Requirements

• Education requirements:
  • High School Diploma or Equivalent
• Experience: Registration experience preferred
• Responsible for checking out patient once seen by the provider
• Responsible for scheduling tests and follow up appointments
• Responsible for educating patient on their next treatment step as provided by the provider
• Strong computer literacy, typing ability and knowledge of medical terminology
• Strong customer service skills
• Skill in communicating effectively with physicians and clients
• Electronic medical record experience preferred

At OSA, we know that our employees are our best assets when it comes to providing exceptional orthopedic care to our patients. It’s the reason we are dedicated to hiring the most qualified staff to uphold our standards of care.