Front Desk Assistant- LSN (part-time/temporary)

Centralia College; Seattle (WA); On-site; USD 30,000 - 37,000; Part time

Job summary

Seattle Colleges seeks a Front Desk Assistant for the Learning Support Network. This part-time role will greet students, staff and guests, guide them to tutoring services, and manage front desk operations.

You will assist in navigating Starfish, Canvas, Zoom and other resources, promote LSN services, and help schedule sessions while maintaining a welcoming environment in the center.

Qualifications

• One year experience or equivalent in front-facing, customer service role.
• Excellent interpersonal and customer service skills; ability to interact with others in a positive, professional manner.
• Ability to work with diverse populations and in a fast-paced environment.
• Experience with learning technology tools; familiarity with MS Office, Zoom, Canvas, and MS Teams.

Responsibilities

• Create a warm, welcoming front desk environment for students, staff and guests.
• Greet and provide information regarding LSN services and tutoring policies.
• Distribute marketing materials and promote LSN services to students, faculty and staff.
• Assist students with navigating Starfish, Canvas, eTutoring, Zoom, and other resources.
• Help with appointments, check-ins, and connecting with tutors; manage Starfish calendars and track outcomes.
• Record attendance and manage the LSN Zoom Pro Account for remote tutoring; escalate issues as needed.
• Take meeting minutes and assist in cleaning and tidying Centers.

Skills

Front desk

Customer service

MS Office

Zoom

Canvas

MS Teams

Tools

Starfish

Canvas

Zoom Pro Account

Job description

Job Title Front Desk Assistant- LSN (part-time/temporary)

Seattle Central College is looking to hire a Front Desk Assistant in the Learning Support Network.

Hourly Range for this position is $21.51 to $26.59/hr

Initial review of application materials will begin on September 21 st , 2026.

Position Summary

Under direction of Learning Support Network staff, the Front Desk Assistant will be responsible for administering the front desk functions of the Learning Centers within the Learning Support Network (LSN), ensuring student success by facilitating access to tutoring services. As front line staff, the incumbent is expected to provide students and staff with timely and accurate information regarding the LSN services, assist in promoting tutoring services, execute basic administrative tasks, and provide a warm, welcoming environment for all. This position is part of the Libraries, Learning Support and Employee Development division, and is committed to student-centered, equity-producing, antiracist, and accessible tutoring services.

This position is part-time, working up to 16 hours per week, Monday through Thursday, primarily in person, between the hours of 10am-7pm.

This position is governed by a collective bargaining agreement with representation by WFSE and is subject to union shop provisions

About Us

We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle College and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

What you will be working on:

• Create a warm, welcoming, inclusive front desk environment for students, staff and guests
• Greet, provide information, and answer general questions regarding the LSN and tutoring policies and procedures
• Distribute marketing materials and help promote LSN services to students, faculty, and staff
• Help students and staff navigate the tutoring webpages, Starfish database, Canvas course, eTutoring service, Zoom, as well as other electronic resources
• Assist students with making appointments, checking in for sessions and connecting with tutors
• Act as Calendar Managers within Starfish; track student appointments within Starfish; record outcomes within Starfish
• Track attendance, absences and tardies of tutors
• Actively manage the LSN Zoom Pro Account for remote tutoring
• Trouble-shoot and problem solve inquiries, challenging situations and/or complaints, with the attempt to resolve; elevate to supervisor if needed
• Make referrals to other student support resources, departments
• Participate in meetings, trainings
• Take meeting minutes, if needed
• Assist in cleaning and tidying the Centers
• Perform other duties as required

What you bring as a candidate:

• One year experience or equivalent in front-facing, customer service role
• Excellent interpersonal and customer service skills; ability to interact with others in a positive, constructive, professional manner
• Ability and/or experience working with diverse populations
• Ability to work independently with general training/supervision and as part of a dynamic team
• Demonstrated experience with attention to detail and ability to prioritize tasks in a fast-pace work environment
• Ability to/experience with learning technology tools; familiarity with MS Office, Zoom, Canvas, MS Teams

Physical Demands and Disability Accommodation

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact Human Resources .

OFFICE SETTING:

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

Ability to operate office equipment, receive and interpret data, and prepare various materials

Ability to exchange information with supervisor, lead, co-workers, and students

Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion

Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settings

Notice of Non-Discrimination Statement

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of "bullying" behaviors, including "cyberbullying."

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required.