Front Desk Assistant

AFFORDABLE DENTURES & IMPLANTS,; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dental service provider seeks a Customer Service Representative in Tampa, FL. The role involves providing excellent customer service, scheduling cases, and ensuring accurate invoicing. Ideal candidates will have a high school diploma, strong communication skills, and a knack for detail in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Prior data entry or customer service experience preferred.
• Knowledge of dental terminology is a plus.

Responsibilities

• Answer telephones professionally and direct calls as needed.
• Schedule and invoice cases accurately.
• Enter cases into laboratory management software.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Education

High School diploma or equivalent

Associate degree

Job description

Overview

JOB PURPOSE:Provide excellent customer service communication via telephone and email. Accurately schedule and invoice cases.

Responsibilities

ESSENTIAL FUNCTIONS:

• Answer telephones in a professional manner, provide requested service or direct the call to appropriate personnel in a timely and efficient manner.• Accurately enter cases into laboratory management software system closely following the doctors work order instructions.• Schedule cases according to department production capacity and ensure production schedule meets customers requested return date. • Accurately invoice cases upon completion verifying the customer is being charged the correct amount.

Qualifications

Educational Requirements:

• High School diploma or equivalent • Associate degree or prior data entry or customer service work experience preferred• Moderate to strong knowledge of dental/dental laboratory terminology

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Medium level computer skills including logging on to systems, ability to communicate by email, compose word documents, enter database information, download forms, and preserve/backup important data.• Strong verbal and written communication skills.• Comfortable working in a team environment.• Ability to work in a fast-paced environment while paying a strong attention to detail.• Adheres to all company policies, procedures, OSHA protocols and FDA requirements.• Works collaboratively in a team environment and takes direction from Managers.