Front Desk Assistant

ACRT, Inc.; Stow (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

EnviroScience, located in Stow, Ohio, is seeking a Front Desk Assistant to join our in-house administrative team. This full-time, in-office position supports multiple departments and ensures smooth office operations, from greeting visitors to handling shipments and equipment maintenance.

The role requires strong organizational skills, 2+ years in administration, and proficient MS Office usage. High school diploma is required; Associate's degree preferred. No telework; on-site work in Stow.

Qualifications

• High School Diploma required.
• 2+ years in administrative role.
• Associate's Degree preferred.
• 3+ years in Front Desk role preferred.
• Excellent typing and MS Office proficiency.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle front desk duties and greet visitors.
• Manage inbound calls, email, and correspondence; route to appropriate departments.
• Process office mail, shipments, and postage.
• Maintain office supplies and equipment; coordinate maintenance.

Skills

Typing

Microsoft Office

Customer service

Multitasking

Interpersonal skills

Communication

Education

High School Diploma

Associate's Degree (preferred)

Job description

About The Team

EnviroScience, Inc., headquartered in Stow, Ohio, with additional offices in North Carolina, Pennsylvania, Tennessee, and Virginia, is a niche provider of environmental consulting services. We employ over 200 highly skilled and technical scientists and biologists that develop unique, cost-effective solutions for our clients' environmental, infrastructure and regulatory needs. Our clients repeatedly choose EnviroScience because of our technical expertise, client advocacy, high quality work, and outstanding reputation with regulators and industry executives.

About the Role

The Front Desk Assistant is part of the internal EnviroScience administrative team and reports to the Senior Logistics and Facility Manager. This highly-visible position plays a key role in ensuring the office runs smoothly by supporting a wide range of functions across multiple departments in the organization. The position is full time and in-office.

Essential Duties & Responsibilities

• Front Desk Management
• Manage inbound phone calls, email, and general correspondence inquiries; route to appropriate person/department
• Greet and direct both scheduled and impromptu visitors
• Manage office mail/packages including collection, sorting, and distribution of incoming mail. Mail outgoing parcels; maintain postage meter
• Prepare shipments for UPS/USPS/FedEx including tracking and troubleshoot delivery issues
• Maintain inventory of office supplies, reorder as appropriate
• Complete requests for faxing, filing, photocopying, scanning, collating and binding
• Manage and execute employee business card and ID programs
• Department Support
• Offer support to multiple departments to assist in completing their projects and initiatives
• Schedule and organize meetings or department events as requested; set up meeting rooms and order lunch as appropriate
• Support specifically the Human Resources department with administrative tasks
• Office duties
• Oversee office services such as maintenance service providers
• Ensure coffee stations and office kitchen is well stocked and organized
• Direct and assist building maintenance vendor activity
• Ensure all meeting rooms are tidy and stocked with necessary supplies
• Other responsibilities as assigned

Requirements

Minimum Qualifications:

• Education: High School Diploma
• Experience: 2+ years in administrative role

Preferred Qualifications:

• Education: Associate's Degree
• Experience: 3+ years in Front Desk role

Desired Skills

• Excellent typing skills, proficiency in Microsoft Office Suite
• Ability to use office equipment (i.e. telephone system, printer, and fax machine)
• Customer-focused; adept at prioritizing, scheduling, and multitasking
• Strong organizational skills
• Self-starter with excellent interpersonal skills, ability to multi-task
• Excellent communication skills, comfortable interacting with senior management
• Demonstrated critical thinking skills and ability to exercise good judgement

Office

At EnviroScience we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is an in-office role, meaning employees will be required to come into the Stow, Ohio office on a daily basis.

Additional

Works with Inside Company:

• Internal Operations Teams
• Internal Corporate Teams

Works with Outside Company:

• Vendors and service providers
• Office guests and visitors
• FedEx, UPS, USPS, Amazon personnel

Working Conditions

• Office environment

Supervisor Responsibilities

• None

Physical Requirements

• Frequent sitting, using hands and fingers
• Occasional standing, walking, reaching, stooping, kneeling, crouching

Travel Requirements

• No travel required

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

*This position is classified as non-exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified asexempt.

Company: EnviroScience