Front Desk Assistant

ADP, Inc.; Naples (FL); On-site; USD 18,000 - 28,000; Full time

Job summary

University Orthopedic Care is seeking a Front Desk Assistant in Naples, FL to support patient services and front-desk operations. You will perform clerical tasks, enter patient details into the EMR, verify information, coordinate appointments, and greet patients and visitors.

A strong focus on accuracy and confidentiality is required to maintain high-quality patient care. The role emphasizes professional communication with staff and patients and adherence to HIPAA/OSHA standards while

Qualifications

• Detail-oriented with a keen eye for accurate records.
• Integrity in handling patient documentation and confidentiality.
• Strong verbal and written communication with patients and staff.
• Knowledge of medical and orthopedic terminology.
• Proficiency with HIPAA and OSHA standards.
• Experience using Electronic Medical Records systems is desirable.

Responsibilities

• Answer phones with professional etiquette.
• Enter patient information into EMR and assist with forms.
• Update patient data in EMR, verify address and phone numbers.
• Review new patient information for accuracy and completeness.
• Confirm and reschedule appointments as needed.
• Greet patients and visitors in person or by phone.
• Maintain a clean and organized front desk area.
• Uphold ethical conduct and patient confidentiality.
• Collect EMR records such as lab reports and images as requested.
• Communicate effectively with clinical and administrative staff.

Skills

Detail-oriented

Integrity

Communication skills

Medical terminology

HIPAA/ OSHA knowledge

EMR experience

Tools

EMR systems

Job description

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Front Desk Assistant

Naples, FL, US

2 days ago Requisition ID: 1434

Join the University Orthopedic Care Team as a Front Desk Assistant!

Are you detail-oriented, passionate about patient care, and looking to make a meaningful impact in a dynamic organization? We are seeking a dedicated Front Desk Assistant to join our team and help ensure the accuracy and integrity of our practice.

About the Role:

The Front Desk Assistant will perform general clerical duties in support of patient services as directed by the Office Manager.

Key Responsibilities:

• Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Scan and enter all information for a patient into the EMR system, photocopying, faxing, or assisting in the completion of forms.
• Update all new or changing patient information in EMR system. I.E; verify patient current address, phone number.
• Review all new patient information for accuracy and completion.
• Confirm patient appointments and reschedule any appointments as needed.
• Greet all patients and visitors, in person or over the telephone.
• Responsible for maintaining a clean and organized area.
• Maintain a high level of ethical conduct regarding HIPPA, patient confidentiality and professional stature.
• Collect EMR records such as laboratory reports and images as requested by the Physician.
• Able to communicate effectively and build positive relationships with all clinical and administrative staff.

What We’re Looking For:

• Detail-Oriented: You have a keen eye for detail and can produce accurate records.
• Integrity: You handle patient documentation responsibly and maintain confidentiality.
• Strong Communication Skills: Patient and/or guest interaction is a major part of this role, so you have solid verbal and nonverbal communication skills.
• Comprehensive Knowledge: You understand medical and orthopedic terminology.
• Regulation Proficiency: You abide by HIPAA and OSHA standards.
• Experience: Prior experience with Electronic Medical Records systems is desirable.

Why Join Us?

• Contribute to a patient-driven organization with a supportive and collaborative team.
• Opportunity for professional growth and continuous learning.
• Engage in meaningful work that impacts patient outcomes.