Front Desk Assistant

Minnesota Council of Nonprofits; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Front Desk Assistant to enhance visitor experiences at the Museum's admissions desk. This role involves providing exceptional customer service, answering inquiries, and facilitating sales through a POS system. The ideal candidate will have strong communication skills and a friendly demeanor, ensuring every visitor feels welcomed and informed. Join a vibrant team dedicated to creating meaningful connections and enriching experiences for all guests. If you are passionate about customer service and enjoy engaging with the public, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to operate a POS system for sales.

Responsibilities

• Provide customer service at the Museum’s front desk.
• Facilitate admission and membership sales.
• Answer phone calls and assist visitors.

Skills

Customer Service

Communication Skills

POS System Operation

Education

High School Diploma

Job description

JOB SUMMARY: The Front Desk Assistant provides vital personal contact and individualized service to the TMORA visitor at the Museum’s admissions desk.

Essential Duties and Responsibilities

· Operate the Museum’s front desk and provide friendly and knowledgeable customer service experiences to all Museum visitors

· Provide general information about the Museum’s exhibitions and programming

· Create meaningful connections and fulfilling experiences for guests

· Facilitate admission and membership sales through the Museum’s POS system

• Answer the phone; transfer phone calls to the Museum staff.
• Perform other related duties and responsibilities as required.

Schedule

Regular schedule of Wednesday, Friday, and Saturday, 9:45 a.m. – 5:15 p.m. Potential for evening hours.

Physical Qualifications:

· Ability to stand, bend, stoop, and kneel

· Work may require long periods of sustained standing

· Speaking/Hearing: Clear diction is required for activities which demand detailed or important instructions spoken to others accurately, clearly, or quickly. Adequate hearing is necessary for effective communication with visitors.

To apply, please send resume and cover letter to [e-mail] by May 16, 2025.